Research and Development
220002D0 Requisition #

Job Description



About Genesys Digital & AI Team

This is an exciting time to be part of Genesys DX Digital & AI Business Unit as we are innovating with speed and scale. You will be a key contributor to create the best cloud-based digital experience (DX) solution focusing on AI and providing an amazing end-to-end experience. As a part of Digital & AI team, you will help us builds Genesys core AI capabilities including Speech Understanding, Natural Language Understanding, and processing, chatbots, voicebots, knowledge surfacing etc., to power the next generation of Genesys products.


About Role

We are looking for problem solvers to help us build next-generation platforms, products, and services. You will work closely with a cross-functional team of developers, researchers and product managers on microservices and event-driven architectures. You will have an opportunity to work as a part of the team that does practical research and contributes to the development of new features, identifies technical risks, and finds alternate solutions to various problems. 


Major Responsibilities/Activities

  • Experiment and deliver models for AI Platform Services via prototyping proof of concepts and data creation/manipulation for training.
  • Hands on coding for various aspects for model training, experimentation, and data manipulation
  • Work under minimal supervision and run structured experiments with end goal in mind
  • Work in collaboration with developers on model implementation to ensure adequate system performance (latency and accuracy), security, scalability, and availability.


About You

  • Self starter with 5+ years Industry experience with research and product development.
  • Strong fundamentals in Machine Learning and demonstrated experience in building large scale models using ML Frameworks like PyTorch, Tensorflow, HuggingFace etc.
  • Strong expertise in Python programming and solid understanding of OOPs and basic software engineering principles.
  • Can quickly diagnose, analyze, and interpret data and issues using software analytics services such as New Relic and SumoLogic.

Desirable skills

  • Familiarity with modern web application/microservices framework like Spring boot, Flask, Node.
  • Familiarity with AWS Services (Ec2, dynamodb etc.)
  • Publications, patents, technical blogs etc. is a huge plus
  • Eager to keep abreast with new trends in CX and use of AI for automation.




Reasonable Accommodations: 

Genesys is committed to providing an inclusive barrier-free environment, starting with the hiring process. If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.  

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.  

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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