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IT
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210002CG Requisition #

The Genesys Cloud Security & Compliance organization ensures the security and compliance of Genesys Cloud from initial design to Production by way of security policy, processes, and procedure, standards definition, assessment/audit and certification, operation, and continuous monitoring of cloud-based security infrastructure.

Genesys Cloud CX is the Gartner #1 CCaaS!  Purpose built from greenfield in Amazon AWS, this is an exciting place to be, especially in compliance.  Our SaaS offering is microservice based, CI/CD pipeline, and housed in AWS Regions around the world.  The Genesys Cloud Security & Compliance organization ensures the security and compliance of Genesys Cloud from initial design to Production by way of security policy, processes, and procedure standards definition, assessment/audit and certification, operation and continuous monitoring of cloud based security infrastructure.  We already hold SSAE18 SOC2, ISO27001/018, PCI Service Provider 1, Australia IRAP, HITRUST. 

The role will be responsible for FedRAMP Compliance, including documentation development and maintenance, security control evaluation, assessing continuous monitoring.


Major Responsibilities/Activities:

  • Participate in comprehensive assessments of information security policies and procedures against FedRAMP requirements.  Assessments may include GAP analysis as well as liaison with 3PAOs and Federal Agencies.
  • Ensure FedRAMP requirements are met.
  • Document and audit system architecture for security controls to address requirements. 
  • Identify control deficiencies and make appropriate recommendations.
  • Obtain and maintain evidence for 3PAO and internal audits.  Respond to requests from internal teams for documentation on controls.
  • Monitor/audit implementation and operation of Change Management process. 
  • Ensure required continuous monitoring is being formed and audit effectiveness.
  • Maintain a library of information security and privacy policies, standards, and guidelines covering all areas within the FedRAMP environment.
  • Engage with Infrastructure and/or Architect Teams to assess the security risk of proposed projects and system/application modifications
  • Other duties as assigned in related areas of planning Incident Response, Business Continuity etc.

 

Minimum Requirements:

  • Experience in compliance auditing frameworks such as (FedRAMP, NIST SP800-53)
  • One or more compliance certifications e.g. CRISC, CISM, CISA, CISSP, ISO27001 Implementer, Architect, Lead Auditor, or Bachelor’s Degree in related field. 

 

Benefits 

  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments

 

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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