Research and Development
210000X4 Requisition #

Senior Content Writer - UX


*Note this position is open for remote work in Canada.

At the root of Genesys is our passion for our customers and users in the form of empathy. It's the basis for how we operate in everything we do. As a key member of the UX design organization at Genesys, you will be helping to create and evolve a whole new genre within the Customer Experience industry; Experience as a Service.

In this exciting role, you will be a critical member of the Design System Team who will evolve the Genesys design language and content. You will work collaboratively with the team by assisting, and maintaining our design system site as well as producing external communications.

You will be the go-to person who can work collaboratively and autonomously. As a confident communicator, you can work effectively in a multi-disciplinary team comprised of myriad levels of experience.

We are a recently formed team where finding the right fit is paramount. We place high value on having the right attitude for learning and listening, and embodying the right emotional sensitivities needed in a complex and increasingly remote workplace. We are looking for an individual to grow with us and place great emphasis on qualities that will complement our team’s flexible culture.


  • Be the content editor of the design system site. Refine our principles
  • Documenting accessibility standards
  • Standardize terminology and tone for components and content
  • Collaborate on communication/ outreach activities such as newsletters and medium articles
  • Initiate and conduct, surveys, studies that provide insight into the design system experience and adoption
  • Build component content, and microcopy of the design system


  • Degree or diploma in User Experience Design, English, Computer Science, or related field.
  • Minimum 5+ years of professional design experience on a growing design team and or design system team
  • Demonstration of exceptional writing, editing and research skills and communication, as well as relentless attention to detail
  • Ability to audit, analyze, structure, build, and present content independently
  • Knowledge of user testing and conducting stakeholder interviews
  • Some knowledge of visual design principles including layouts, color theory, typography, iconography, etc.
  • Familiarity with content strategy for web and mobile platforms (iOS, Android, etc.).
  • Experience with the following tools: jira, Miro, Figma, Office 365


Bonus if you have experience with:

  • Working on Design Systems in the Enterprise space
  • Understanding of atomic design principles
  • Experience working with a Design System CMS.
  • Experience writing and editing content for Design Systems


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Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes.

All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.


About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. #LI-EP1

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