Senior Database Engineer

📁
IT
📅
200000XA Requisition #

WHY GENESYS NEEDS YOU

We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud. 

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write. 

JOB DESCRIPTION:

The Genesys Cloud Media Services Group is responsible for our cloud-first media and telephony platform. This API consumed platform includes services for voice and video, media control, device management, and business logic. We are looking for a Database specialist that has a strong interest in cloud software development creating efficient, high capacity service solutions with a server bias.

You will work on relational and non-relational databases at with focus on operational support and development using process, problem solving, coding, performance tuning, and proven recovery techniques to deliver world-class service to our customers. 

REQUIREMENTS: 

Bachelor of Science in Computer Science and a combined 5+ years of experience in the following: 

  • Requires three or more years of Postgres administration and performance tuning with version 9.x and above.
  • Experience with public cloud solutions such as; Microsoft Azure, Amazon Web Services and Google Cloud.
  • Experience operating and supporting SaaS in cloud-based environments.
  • Ability to assist with maintenance and performance tuning for various database engines. 
  • Excellent experience interfacing between middleware and database systems.
  • Ability to troubleshoot advanced SQL queries and manage stored procedures and functions.
  • Previous experience with enterprise-scale ETL processes.
  • Proficiency with Linux-based systems including performing administrative functions in a command line interface.
  • Candidate should be experienced with various scripting languages, to include a combination of PowerShell, Python and/or Bash.
  • Knowledge of other database systems like Cassandra, Oracle, SQL Server and MySQL is desirable.
  • Ability to learn new skills on the job, as well as helping peers understand and learn skills. 
  • Excellent communication skills, both written and verbal.
  • Work in a fast-paced team environment using Jira and Agile methodologies.

RESPONSIBILITIES: 

  • Manage performance issues, provide security oversight, including monitoring and alert management to maximize system uptime.
  • Troubleshoot production issues and make recommendations and/or escalate for awareness and problem resolution. 
  • Manage various updates and upgrades for database platforms including; Postgres, SQL Server, Cassandra and others as required. 
  • Participate and develop data-related solutions and code to meet business needs. 
  • Manage data across all platforms and ensures the integrity of data. 
  • Participate and contribute to the architecture of data solutions to meet long-term growth plans of Genesys Engage cloud solutions.
  • Be available to participate in an on-call support rotation and support non-business hour change windows. 
  • Maintains the firm standards as they apply to information, data, network, and system security. 
  • Responsible for observing all laws and regulations wherever business is conducted on behalf of the company. 

ADDITIONAL SKILLS DESIRED:

  • Understanding of container-based services including Kubernetes is desirable.
  • Resource management tools such as; Terraform and CloudFormation are desirable.
  • Experience working with and reporting on performance trending a plus.
  • Previous experience using source control solutions such as GitHub or Subversion.
  • Experience with partitioning for Postgres 10 and above is a plus.
  • Experience with any other NoSQL databases will be a plus.

ABOUT US:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

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