Senior Director, Business Applications

190000V0 Requisition #
409 Total Views

Job Summary:

Reporting into the Senior Director, Business Applications, you will lead a global department of managers, architects and engineers responsible for the high-quality design, delivery, and ownership of CRM applications and Integration platform for Genesys. Your role will primarily focus on building a multi-year strategy to successfully scale the department in parallel with the hyper-growth of the Company. You will also become a trusted partner with business leadership and work closely together to launch new programs and initiatives based on Company priorities.


  • Build and hire the team - managing a global department; including career development/coaching, expectations setting, bi-annual performance reviews, resource planning, and department growth including hiring. 

  • Establish the necessary executive level updates to ensure the management team is up-to-speed and aligned on roadmap and execution progress - steering committees, progress updates, etc.

  • Own the long term vision for the architecture of internal CRM Systems; required technology processes and systems and system integration. 

  • Own the “master inventory of internal systems” and understand use, access and holistic integration.

  • Lead the execution of current and future state roadmap; partner cross-functionally to design. 

  • Building and implementing a multi-year scalability strategy and vision for the department. 

  • Providing thought leadership in architecting business applications, and define an enterprise-wide integrations vision and strategy with functional support. 

  • Ensuring that technical decisions support our quality, performance, scalability, reliability, availability, and security goals. 

  • Working with the department and cross-functional business leaders to maintain a high-impact roadmap that delivers on both short term and long term goals. 

  • Influencing decision making through active partnership with cross-functional teams and stakeholders - manage expectations and escalations.  

  • Put processes, policies, systems and structure in place across systems to ensure scale, security and reliability.

  • Support the governance process required to ensure the continued integrity of company data.  


  • 12+ years of relevant, technical CRM/Business Application industry experience.

  • 12+ years in direct management of CRM systems.

  • Experience in the field of middleware frameworks like MuleSoft, Boomi and Web Services.

  • Exposure to Devops.

  • Able to speak about the department’s technical work and value-add it provides to organization.

  • Experience with SOX pre-IPO readiness assessments and control implementation highly desired.

  • Proven track record of devising technology strategy aligned with business strategy and successful implementations.

  • Excellent communication skills, both written and verbal.

  • Ability to manage multiple, global initiatives autonomously.


  • Master of Science in Computer Science or equivalent degree preferred. An MBA a plus.

  • 10+ years of management experience.


  •, SAVO, RevPro, Marketo, Snowflake, Tableau, Gainsight, ViewCentral, Litmos, Dell Boomi, Docusign, LinkedIn 

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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