Human Resources
210000WH Requisition #

Are you an accomplished HR Professional, interested in working for a 5000+ employee global software company with a talented HR team, that develops and delivers complex people solutions to drive the company’s strategy forward? If so, this is the role for you.


At Genesys we are ushering in a new era of consumer hyper-personalization leveraging our Cloud, AI and 3B+ daily interactions with consumers. It is a time of exciting change at Genesys as we evolve into the Experience as a Service company and transform our People function.


What this role is:

You will work with a team, supporting the people strategies for global leaders and their teams to enhance our ability to attract, retain and engage. This is a critical role, with a focus on driving end-to-end people strategies. In this role, you will partner with and support the business groups and leaders supporting our Genesys Cloud leader’s multiple complexities and strategic needs. You will work closely with the business as they transform, grow, and evolve their team while we scale. You’ll report to the VP, Human Resources for the business unit.


What this role isn’t:

This isn’t an admin or compliance role. We are looking for a thoughtful human resources business partner experienced in addressing very real business issues with leaders related to employee engagement and our people strategy. You will work directly and hands on to execute workforce strategies, ensuring engagement, all while navigating scale for an agile and quickly evolving company. You will work in a highly matrixed environment including the global teams within HR to implement business strategy for recruiting, workforce planning, employee engagement, and much more!


What you’ll bring to the table:

We are looking for someone with a true global perspective – although US-headquartered, we have more employees internationally than domestically. You must have international human resources experience, be technically adept at your craft, and possess fantastic people skills as we need someone to lead, listen and partner, consider the issues at hand, and connect the dots at scale.

Some details about what you’ll do:

  • Partner with business leaders to communicate and execute the global people programs
  • Collaborate with leaders to understand their business and talent challenges
  • Work as part of a dynamic HR organization and partner with your peers to meet the needs of the business
  • Use data analytics to provide insights and drive decisions
  • Collaborate to develop industry leading people solutions to global problems and transform HR
  • Drive employee engagement activities through periods of significant change
  • Coach leaders through challenges
  • Various other projects and tasks as required


Minimum requirements:

  • You should have a degree. But we value experience more. A lot of it. You will need at least 4 years of relevant experience.
  • Prior public company experience is a plus – those people know how to dot the i and cross the t.
  • Hands on HRBP experience in a global organization.
  • Experience implementing programs, leading change or transformation.
  • You must be a good communicator, partner, influencer and be committed to customer service. People who are difficult to work with or just want to do their own thing don’t do well here.
  • Advanced analytical skills, mastery of Excel and PowerPoint, and HR information systems.
  • Experience with a fast-paced, agile and accountable organization.
  • Ability to travel to key Genesys offices as needed (once it is deemed safe to do so).


Genesys has an authentic, transparent culture, with engagement activities very much employee-driven. With people in over 50 countries, we are very passport diverse and truly global. We create an environment that is fun to work in. We’ve all basically had new jobs every two years given our massive growth which is what keeps our jobs interesting. If you join us, you’ll be joining a fast-paced, high performing team with a modern sensibility towards HR.



  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.  #LI-BH1

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