Senior Manager, Enterprise Order Fulfillment

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Finance
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210002E8 Requisition #

Genesys is seeking a top-tier Order Organization authority to collaborate in the design, organization, and implementation of an order organization plan for our company customer deals based in Budapest, Hungary.

This role ensures Genesys’ top customers have a consistent and accurate experience throughout the contracting, billing, and collections processes. This leader must be adept in exercising good judgment in strategic and tactical decision-making as well as working on further automation and efficiency opportunities. This role will report to the Senior Director of Order to Cash.

You will work closely with Sales, Sales Operations, Finance, IT, and other teams to deliver and represent the Order Organization & Billing team. In this role, the candidate will be part of a team that collaborates with business finance and technical teams to deliver flexible solutions that may not be standard or automated. This person will have operated successfully in an adaptable, global, results-oriented environment. Excellent oral and written communication skills are crucial, as well as the ability to think clearly, analyze quantitatively, problem-solve, scope business requirements and prioritize.

Key Responsibilities:

• Regional order organization & billing lifecycle ownership of our “White Glove” deals

• Negotiate, problem-solve, design processes to support non-standard deal structures

• Coordination of necessary cross-functional resources to ensure a smooth process at the time of order submission

• Develop a portfolio of processed deals to ensure contractual agreements are met for the duration of the contract

• Month-end and quarter-end close activities, with the ability to work non-standard hours

• Support ad-hoc assignments as preferred

• Provide guidance, training, and mentoring to the other members of the Order Organization and Billing Operations team

• Work with Billing and Collections to improve order organization processing to minimize billing errors

• Investigate and resolve all subscription/order related issues

• Introduce improvements to improve the accuracy of processing/reporting and increase efficiencies

 

Qualifications / Skills Preferred and Preferred

• A minimum of 7 years expertise in Order to Cash processes in a SaaS-based technology company or something similar

• Experience in interacting with Sales/Deal Desk

• Ability to work self-guided and cross-functionally

• Experience with managing, defining, and delivering cross-functional initiatives through guide versus direct organization

• Experience supporting operations, finance, or accounting customers to set and effectively develop expectations, project deliverables, and encourage resolution when conflicts or issues arise

• Experience with Salesforce.com, SAP (S/4 Hanna – BRIM), and NetSuite a plus

• Requires excellent interpersonal, verbal, and written communication skills

• Ability to opportunity status quo and cultivate both process and behavior change across the different regions ensuring compliance on applicable company policies

 

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.#LI-DK1

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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