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Finance
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210002EW Requisition #

Job Title: Senior Manager, Enterprise Order Fulfillment

Location: Manila, Philippines

 

Role Summary:

Genesys is seeking a top tier Order Management expert to collaborate in the design, management, and implementation of an order management strategy for our enterprise customer deals. This role ensures Genesys’ top customers have a consistent and accurate experience throughout the contracting, billing, and collections processes. This leader must be adept in exercising good judgment in strategic and tactical decision making as well as working on further automation and efficiency opportunities. This role will report to the Senior Director of Order to Cash.

This leader will work closely with Sales, Sales Operations, Finance, IT, and other teams to deliver and represent the Order Management & Billing team. In this role, the candidate will be part of a team that collaborates with business finance and technical teams to deliver flexible solutions that may not be standard or automated. This person will have operated successfully in a fast-paced, global, results-oriented environment. Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, scope business requirements and prioritize.

 

 

Key Responsibilities:

  • Regional order management & billing lifecycle ownership of our “White Glove” deals
  • Negotiate, problem-solve, and design processes to support non-standard deal structures
  • Coordination of necessary cross-functional resources to ensure a smooth process at the time of order submission
  • Manage a portfolio of processed deals to ensure contractual agreements are met for the duration of the contract
  • Month-end and quarter-end close activities, with ability to work non-standard hours
  • Support ad-hoc assignments as required
  • Provide leadership, training and mentoring to the other members of the Order Management and Billing Operations team
  • Work with Billing and Collections to improve order management processing to minimize billing errors
  • Investigate and resolve all subscription/order related issues
  • Introduce improvements to improve accuracy of processing / reporting and increase efficiencies

 

 

Qualifications / Skills Required and Preferred:

  • Expertise in Order to Cash processes in a SaaS based technology company
  • Experience in interacting with Sales/Deal Desk
  • Ability to work autonomously and cross functionally
  • Experience with managing, defining, and delivering cross-functional initiatives through influence versus direct management
  • Experience supporting operations, finance, or accounting customers to set and effectively manage expectations, project deliverables, and drive resolution when conflicts or issues arise
  • Experience with Salesforce.com, SAP (S/4 Hanna – BRIM), and NetSuite a plus
  • Requires excellent interpersonal, verbal and written communication skills
  • Ability to challenge status quo and drive both process and behaviour change across the different regions ensuring compliance on applicable company policies
  • Work Shift: will follow either APAC or North America work schedule

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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