Senior Manager, Global Expense Management

21000264 Requisition #

Job Title: Senior Manager, Global Expense Management

Location: Manila, Philippines


Role Summary:

Reporting to the Global Shared Services Lead, the Process to Pay (Expenditure) Tower Lead will be responsible for the active leadership of our Global Expenditure team.

Scope includes Global Process to Pay and Travel and Expense processes. As a manager of managers, this role will be responsible to take the lead of stabilizing newly migrated processes, working on standardization and further automation and efficiency opportunities.

Stakeholders of this role will include global finance leaders, controllers, tax, treasury team, procurement, human resources, internal audit, payroll service providers and different business units needing the support from Vendor Management, Procurement to Pay process, and Payroll teams.

The Process to Pay team is responsible in managing Vendor Invoice Processing, Travel and Expense Claims, as well as reconciliation of the related GL accounts that they are responsible in relation to the process that they manage. They are responsible in providing the support with all other relevant departments within the organisation to provide great customer service both, internally and externally.

The department can be very busy during year end and quarter end and therefore a calm approach is required together with the ability to prioritize your workload to achieve maximum efficiency. As such, good communication and organization skills are required.


Key Responsibilities:


In this role, the primary responsibilities will include (but are not limited to):

  • Ownership of the entire Expense Management workstream, and being the go-to person to provide insights and direction in implementing Global Policies and standards across all regions (NA, EMEA and APAC)
  • Assist in the transformation of the Global P2P function by aligning new policy, process, and system changes globally.
  • Document global processes and regional nuances in process flows, job aids, reference documents and forms
  • Identify strategy improvements related to P2P process and technology
  • Provide overall project management support as needed to P2P initiatives, including such activities as project planning, risk/issues management, status tracking/reporting, release planning, and building presentations
  • Ensure a high-performing team through effective staff development and mentoring
  • Strategically lead long-term planning efforts to improve Finance Operations delivery model as well as its implementation and monitoring
  • Accountable for the delivery of the agreed KPI’s with key stakeholders and follow through of strategic actions needed for process improvements
  • Sponsor Automation activities within the Process to Pay workstream as well as alignment of process interface with other teams outside P2P.
  • Work with Closely with Procurement team, Country Controllers/Finance managers in managing tax and statutory compliance linked with Vendor, T&E and Payroll Processing
  • Work with HR to ensure compliance on HR related policies for each of the region (for T&E) as well as Labor related laws to be applied for Payroll. Align Employee/Staff communications with HR and Site leads as applicable
  • Work with Internal Audit team for SOX preparedness initiatives within the P2P
  • Provide assurance that all Controls (including SOX Controls) and Quality assurance tasks are in place to ensure first time right processing across the end-to-end process of Expense management (Process to pay, Travel and Expense, Card Management).


Qualifications / Skills Required and Preferred

  • Ability to direct a team to achieve results
  • Ability to communicate and interact seamlessly with rest of the organization, especially with Procurement, HR, Treasury, Controllers and Site Leads
  • Prior Leadership role in shared service setting within Process to Pay stream
  • Ability to work with stakeholders remotely across different regions
  • Passionate leader with proven experience in leading and driving process improvement and change management across the different regions.
  • Great Communication skills to be able to influence global stakeholders and coordinate initiatives to Senior Executives
  • Ability to challenge status quo and drive both process and behaviour change across the different regions ensuring compliance on applicable company policies
  • Bachelor’s degree with Accounting / Finance concentration is required. CPA and other professional certification maybe an advantage.
  • Software, Hi-Tech experience preferred
  • Tool / application experience preferred: Microsoft Excel, Outlook, Word, Database Management, Netsuite, Kyriba, Concur and Coupa.
  • Previous experience in managing P2P Process, change management, large scale automation initiatives and implementation, a plus
  • Ability to work under demanding deadlines in a fast-paced environment
  • Excellent organizational, analytical and project management skills
  • Ability to prioritize multiple tasks
  • Work Shift: Shifting Work schedule. Since this is a Global Role, need flexibility to take early morning/late calls to stakeholder engagements and Program/Project Improvement calls


Work Environment/Culture

  • Growth and result driven culture
  • Requires multi-tasking ability
  • Continual change
  • Competing priorities
  • Learning/growth opportunities
  • Cyclical work schedules
  • Team-focused, very competitive environment
  • Interface with multiple levels of management
  • Must be comfortable working with a team of high level IT professionals. 
  • Success and ability is rewarded
  • Opportunities also exist for cross-training and career development.


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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