Senior Manager - Product Management

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Product Management
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180001K3 Requisition #
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JOB DESCRIPTION:

 

Job Summary: 


We are currently looking for Senior Product Manager – Product Management for the team based in Chennai India to manage portfolio of cloud based software products designed to improve the experience of customers interacting with businesses.  The successful applicant will be joining a world class product team that owns the vision, definition and day-to-day management of innovative products used by millions across the world every day.

 

You should have a strong product and market background and excel in all areas of strategy development and execution including: product management, business analysis, problem solving, executive communication, consensus building, and people development. A combination of people management and technology market experience related to SaaS would be ideal.

 

What You’ll Do:

  • Own the product relationship with Sales, Customers and Partners
  • Work with account teams (direct or partner) to drive the product strategy with the right capabilities.
  • Help customers understand the long-term vision and strategy for Genesys relative to their own business goals
  • Actively listen and query customers, analysts and account teams on market observations then distill and drive salient requirements
  • Direct the resolution of complex customer issues
  • Manage customer requests for new or enhanced feature functionality
  • Collaborate internally with Sales Training, Marketing and Engineering
  • Help sales training and marketing develop content that reflects the alignment of the product vision, benefits and customer needs
  • Demonstrate product features and values of the product to customers
  • Ensure that business goals are aligned with technology objectives and deliver on defined market needs
  • Define the product vision with attainable and significant short and long term goals
  • Continue our recognized leadership in delivering innovative business solutions
  • Maintain roadmaps that are regularly aligned with corporate goals   

 

About You

  • Bachelor’s degree and equivalent related experience. MBA preferred.
  • Understanding of the Agile Development Processes and Enterprise Processes.
  • 10 years prior experience as a Product Owner or Product Manager (preferably in an agile environment). Five years of experience of managing Product Management team
  • Sufficient knowledge about software to bridge the technical and business sides of a software project.
  • Knowledge of Contact Center Solutions is a strong plus.
  • Good communicator and eager learner.
  • Ability to provide T-Shirt sizing (S,M,L) estimation of software development work.
  • Ability to understand technology trends and their impact to product road-map.
  • Strong organizational skills.
  • Strong written and verbal communications skills.

About Us:


Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

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