Sales Operations
2100013K Requisition #

Job Summary

The Senior Manager Sales Operations is a member of the EMEA Sales Operations team, reporting to the VP, Sales Operations, EMEA and will act as a business partner to the VP Sales Operations, EMEA and the SVP of Sales.  This role functions as the key operational point of contact in region. 

Key Responsibilities, (including but not limited to):

Business Analytics:

  • Manage sub-regional team of sales operations specialists
  • Central POC for EMEA forecast consolidation, Running EMEA Forecast Call
  • Act as single point of escalation for regional sales teams to manage, process issues, booking issues, reporting queries, etc
  • Manage regional reporting requirements including but not limited to;
    • Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible
    • Work with VP, Sales Operations to ensure regional reporting requirements are captured and included in global reporting initiatives
  • Support regional operations director in collating reports, data etc for QBRs etc
  • Provide insights into effectiveness of specific programs and opportunities and report progress against budget and forecast

Sales Operations Excellence:

  • Primary business partner for regional operations director
  • Work with Regional Operations Director, Sales Operations, to drive Globally Consistent (Minimum) Cadence schedule;  including but not limited to:
    • Drive SF hygiene
    • Ensure sub-regional sales operations specialists are following globally defined cadence schedule and where there is field push-back or no compliance, ensure the Sales Operations Director is notified.
  • Support Sales Operations Specialists when necessary with field process issues/booking issues etc.  
  • During close periods closely monitor “to go” deals for the region and ensure deals progress through booking process and work with AEs, to resolve any issues as they arise, ensuring the VP, Sales Operations is kept abreast of any issues as they arise
  • Be the central regional point of contact for driving globally consistent AE and Partner enablement.  This includes and is not limited to; ensuring new AEs are set up and ready to go from Day 1, ensure new AEs and Partners are clear on enablement plans for first 30/60/90 days, and ensure that regular check points with regional sales management take place.

Measures for Success:

  • Sub-regional SF data accuracy
  • Sub-regional Sales Team CSAT results
  • Sub-regional sales cadence adoption and forecast accuracy improvement
  • Able to operate successfully in a lean, fast-paced organisation, and to create a vision and organisation that can scale quickly.

Minimum Requirements: 

  • Bachelor’s degree Business, Marketing or a related field is desirable
  • Proven experience with the development and implementation of systems/tool utilised for Salesforce, variable compensation, revenue reporting, forecasting etc.
  • Understanding of sales processes and pipeline management.
  • Advanced level in Excel and PowerPoint.
  • Minimum 5+ years professional experience in sales operations and systems administration with Salesforce.
  • Strong written and verbal communication skills with a track record of presenting to senior management.
  • Strong attention to detail.
  • Strong team player with ability to work cross culturally within EMEA and across business units.
  • English language skills essential

Workplace Health and Safety:

  • Take reasonable care of your own health and safety.
  • Ensure actions of omissions do not adversely affect the health and safety of others.
  • Participate in the implementation of risk control measures to prevent injuries or illnesses.
  • Cooperate with policies and procedures of Genesys as well as other responsibilities as outlined in WHS management system.


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.#LI-


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