Research and Development
190001CL Requisition #

As a Senior Product Designer at Genesys, you’ll incorporate user-centered design principles to produce high-quality designs and prototypes that inspire, engage, and excite our users. You’ll collaborate with fellow designers, evolving our design language while delivering innovative, best-of-class digital products by creating conceptual sketches, wireframes, user requirements, conceptual models, personas, and flow charts among others.

Above all else, the User Experience team focuses on our users. We are passionate about meeting the needs of our users and positively impacting their day-to-day roles. We gather insights in customer usage, behaviors, and emotions in order to inspire and inform our design process. We strive to embody the voice of our users around the office and in our work.  In this role, you’ll join a diverse team of design professionals while collaborating with leaders across the company to deliver our next generation digital products.

Genesys offers a flexible schedule, but while you’re at the office, you’ll enjoy our fully stocked snack bar, endless caffeinated drinks, tap craft beers, friendly contests (ping pong tournaments, chili cooking, costume, etc), hackathons, tech talks, and much more!


  • Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy.
  • Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design artifacts.
  • Design and specify user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery.
  • Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations.
  • Participate as a design lead to cross-functional teams that include: creative leads; designers; project managers; product managers; software developers; and QA.
  • Effectively communicate design decisions to product teams, users, and leadership teams.
  • Keep up with evolving design trends, technologies and best practices.
  • Ability to work on multiple projects at the same time.


  • B.S or M.S. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields.
  • 5+ years proven experience designing software applications for a global audience.
  • Strong knowledge of interaction design processes and methodologies, particularly as applied to desktop & mobile products.
  • Thrive in a fast paced work environment that requires independent self-direction with an aptitude for team collaboration and open communication.
  • Proactive and takes ownership for producing positive results.
  • Contributes as a valued team member and colleague with leaders at all levels.
  • Demonstrates personal self-awareness and desire for continual learning and personal development.
  • Must possess the presentation skills and professionalism to project a professional image, both internally and externally.
  • Have developed UX and/or User Interface (UI) designs for IT professionals.
  • Experience working closely with engineering to champion design at every step.
  • Have an online portfolio showing a mix of UX/UI design experience.
  • Proficient in suite of Adobe tools and/or Sketch.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

Previous Job Searches

Activity Feed

Job shares through Genesys
Someone applied to the Sr. Account Executive, Federal Government position. 9 minutes ago
Someone applied to the Senior User Experience Researcher position. 23 minutes ago
Someone applied to the Executive Assistant position. 23 minutes ago
Someone applied to the Senior Product Designer position. 53 minutes ago
Someone applied to the Pricing Manager position. 2 hours ago

Similar Listings

United States, North Carolina, Durham, Durham

📁 Research and Development

Requisition #: 200000JZ

United States, North Carolina, Durham, Durham

📁 Research and Development

Requisition #: 1900019M

United States, North Carolina, Durham, Durham

📁 Research and Development

Requisition #: 2000009E