Senior Sales Development Representative

210000W0 Requisition #

Job Description

The Sales Development Representative is responsible for generating qualified opportunities for the sales force through a combination of inbound & outbound efforts. They also serve as the main point of contact to build relationships with incoming calls and web inquiries. The role is 100% dedicated to lead management and nurturing leads.



  • Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process
  • Transform Marketing leads to Sales Opportunities that meet a minimum qualification criteria (BANT), by educating and challenging prospective buyers
  • Partner with field sales reps on outbound prospecting and competitive strategies to generate opportunities
  • Assist in live inbound chats and phone calls and follow-up via phone and email on leads from web, events, email campaigns, etc.; ask for referrals 
  • Follow best practices for maintaining database accuracy and completeness by updating records regularly
  • Assigns and uses lead nurturing process on ICP accounts not ready to buy
  • Searches internal and external subscription databases, LinkedIn, etc. for additional key contacts within existing companies



  • Native portuguese Speaker; Fluent (written and spoken) English; Spanish will be a plus
  • Excellent presentation, verbal and written communication skills, and ability to engage with technical and senior executive business decision makers.
  • Strong rapport building phone and face-to-face communication skills
  • Bachelor’s degree in marketing, communications or related major, or equivalent related experience in Software, SaaS
  • 3+ years of proven business-to-business experience in a sales or inside sales environment.
  • Experience with third party tools, including, but not limited to:, Marketo, LinkedIn, live chat, and demonstration tools strongly preferred
  • Experience with reporting, dashboards, and analytics preferred
  • Experience in Microsoft Office applications Excel, Outlook, Word, and PowerPoint as well as significant experience with customer relationship management software.
  • Knowledge of telecommunications industry (Contact Center, IVR, PBX, CTI, ACD) an advantage.
  • Exceptional time and project management skills with the ability to multitask required.
  • Driven to exceed defined targets and quotas.


About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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