Sales Operations
200001EP Requisition #

Job Title: Sales Operations Specialist

Department & Team:  Sales Operations

Job Reports to: Director, Global Sales Operations

Job Summary

The Sales Operations Specialist is a vital part of the overall Sales organization and provides crucial support for the global Sales team including project management, systems analysis, and enablement.

Major Responsibilities/Activities

  • Support operational aspects of opportunity lifecycle and quote to order process
  • Manage sales process related data in Salesforce.com
  • Enforce and manage data governance processes
  • Drive a variety of Sales Ops projects and work with IT on execution of projects
  • Support sales team with adoption and usage of tools
  • Document Sales/Sales Operations processes and policies
  • Train stakeholders in one on one, group, or ad hoc training sessions and documentation
  • Assist field sales with coordination between cross functional teams to get a deal done
  • Proactively identify and implement solutions for business process issues
  • Special projects as directed by Sales and Sales Operations management

Minimum Requirements

    • 2 year of related experience
    • Experience using and administering Salesforce.com
    • Very strong written and verbal communication skills
    • Microsoft Office skills (e.g. Word, Excel, PowerPoint and Outlook)
    • Ability to multi-task, prioritize and be detail-oriented
    • Ability to take initiative and be proactive
    • Ability to work independently and be resourceful
    • Customer service skills
    • Creative and critical thinking skills
    • Organizational and clerical skills
    • Inductive and deductive reasoning
    • Flexible and adaptable
    • Excellent attention to detail, organization, and problem-solving skills
    • Effective time management skills including the ability to handle multiple projects simultaneously
    • High level of interpersonal skills and ability to work in a proactive and team-oriented manner
    • Ability to handle sensitive and confidential information at the highest level

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 
About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Job Location
Manila, Philippines
Position Type



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