Research and Development
2200028A Requisition #

Job Description

Job Title: Senior Software Development Engineer, Genesys Cloud

Department & Team: Genesys Cloud Platform Applications Team


Job Summary

At Genesys we are on a mission to deliver the concept called Experience as a Service. We build products to enable companies to connect via multiple channels (voice, video, social, etc…), and to provide context when engaging with their clients, making these connections meaningful, fast, and memorable.


We do this via a SaaS (Software as a Service) product called Genesys-Cloud, which supports 500k users making over 1 BILLION API (application programming interfaces) calls daily, enabling around 180M minutes of phone calls monthly, and hosting 70B interactions yearly. 


To support the growing demand in this space, we are expanding our presence and starting to build the core teams in Hungary.


As a Lead Software Engineer, you will be responsible for:

  • Coordinate major development initiatives across the various development organizations of Genesys Cloud
  • Work with the R&D teams of our corporate acquisitions to onboard and align with Genesys Cloud practices
  • Consult with the senior members of the various development organizations to assist and ensure appropriate design direction
  • Be the foundation of the Hungarian Genesys Cloud Application Development unit
  • The design decisions used to deliver mission-critical platform features.
  • Ensure that the solutions are in alignment with the Genesys Code of Business Conduct and Ethics
  • Working in a “no-ops” model where we own the full Software Delivery Lifecycle
  • Stay current with industry developments and current trends
  • Understand & comply with PCI (Payment Card Industry) and HIPAA (Health Insurance Portability and Accountability)
  • Communicates regularly with colleagues and management to define and coordinate deliverables


You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation, and experimentation. You will work with established and cutting-edge technologies like Java, Python, Kafka, Redis, Golang, and various AWS (Amazon Web Services) Services to build on our micro-service Cloud architecture. You must demonstrate proficiency in one or more of these technologies and be an expert in distributed systems.









Successful Lead Software Engineer will:


  • Operate in an autonomous fashion executing against the team’s feature pipeline.
  • Work to keep Product Management aligned with technical changes and initiatives in R&D.
  • Work closely and collaboratively with R&D leaders ensuring platform availability and scalability.
  • Have deep experience AWS technologies in a CI/CD microservice environment.
  • Have a strong understanding of the requirements of regulations, PCI, HIPAA, and HITRUST, among others.
  • Maintain a sharp awareness of recent technologies and assess their usefulness to the platform.
  • Demonstrate high levels of curiosity and keep up to date on emerging trends.


Minimum Requirements:


  • Bachelor’s degree in Computer Science or related work experience with a minimum of 7 years industry experience
  • Experience with software engineering in Java
  • Experience with synchronization techniques in stateless distributed systems
  • Demonstrable understanding of scalability and availability in distributed systems
  • Experience with one or more of Tomcat, Jetty, or Grizzly
  • Experience with REST APIs (application programming interfaces)
  • Experience with messaging systems and proven integration patterns
  • Experience with Linux operating environments
  • Good verbal and written communication skills in English
  • Experience operating software at scale
  • Experience with CI/CD and the Software Delivery Lifecycle (SDLC)

Experience with the following is a plus:

  • Redis
  • Amazon Web Services (EC2, Lambda, Dynamo, S3, Kinesis, etc.)
  • Git
  • Jenkins
  • Maven
  • Spring
  • Docker
  • Local Stack / Mock concepts


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.


Reasonable Accommodations: 

Genesys is committed to providing an inclusive barrier-free environment, starting with the hiring process. If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.  


This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.  


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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