Research and Development
1900014Y Requisition #

At Genesys, we’ve built one of the best cloud-based Customer Experience (CX) service offerings ever.  In doing so we’ve also built one of the strongest cloud DevOps practices you’ll find.  We have 3500+ AWS EC2 instances across 5 environments globally and we push out dozens of product builds per day.  To do that requires a top-notch CI/CD pipeline tool set so we use the best open-source tools along with some special sauce – and of course we automate everything.  We’re looking for talented, self-directed and motivated software engineers to join our team. 

Major Responsibilities/Activities:

  • Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency, and scalability.

  • Automation of CI/CD pipeline.

  • Encourage and mentor junior development staff.

  • Ensure a high degree of availability across all of our service offerings.

  • Be proficient in one or more cloud providers, including AWS, Azure, GCP.

  • Identify bottlenecks and problems throughout the infrastructure.

  • Drive efficiencies in systems and processes: capacity planning, configuration management, performance tuning, monitoring and root cause analysis.

  • Collaborate with Incident Management team and perform Cross-functional RCA’s that span multiple functional teams.

  • Participates in code and design reviews.

  • Understand & comply with PCI, HIPAA security and privacy laws.

  • Adhere to Genesys Code of Business Conduct and Ethics.

About You:

  • You are a software engineer with a passion for automation and a ‘production first’ mindset. You have demonstrable experience developing and managing a multi-tenant SaaS. You are well versed in a large number of technologies and are always willing to learn new tools and techniques. You work in conjunction with fellow developers and teammates to help define and implement the best possible solution. You are always looking for patterns and ways to increase efficiency, eliminate downtime, optimize costs, and maintain performance at scale.

  • You Will Be Successful in This Role If You.

  • Have grit, drive and a deep feeling of ownership.

  • Have preference for development and automation.

  • Bias for action.

  • Ability to wear multiple hats.

  • Enjoy pushing scalability to the limit with high throughput services.

  • Design solutions with failure in mind to ensure reliability.

  • Enjoy working with a large variety of services and technologies.

  • Like looking through metrics and logs as if it were a treasure hunt.

  • Have a good understanding of Linux fundamentals and internals: file system/memory management, threads and processes, the user/kernel-space divide, etc.

  • Have a good understanding of large-scale distributed systems, including multi-tier architectures, application security and monitoring.

  • Have a working knowledge of the TCP/IP stack.

Minimum Requirements:

  • Experience developing applications using Python, Java, or JavaScript.

  • Familiarity with common frameworks and libraries such as Flask, Requests, Boto3, Spring, Ember, and/or React.

  • Strong understanding of Linux, AWS, and networking concepts.

  • Experience developing / managing / working with CI/CD pipelines.

  • Experience with REST-style web services / APIs.

  • Ability to rapidly learn new software, frameworks, open source tools and development languages.

  • Detail oriented and systematic.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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