Research and Development
190000XW Requisition #


As a Senior Software Engineer, you will be responsible for the ownership and development of core components and services used to deliver mission critical products. You will work in a fast-paced environment where continuous change, innovation and experimentation are a required.  

Successful Senior Software Engineers at Genesys will

  • Show pride of ownership and strive for excellence in everything they do.
  • Be driven to get results and not let anything get in their way.
  • Be proactive and anticipate/handle most issues.
  • Exhibit a strong backbone and challenge the status quo when needed.
  • Demonstrate a high level of curiosity and keep abreast of the latest technologies.
  • Educate, and be educated by, others.
  • Communicate openly, and activity, reaching out to peers to ask for (and give) help without prompting.
  • Understand why application metrics and logging are important and believe this to be a first-class component of new development.

Major Responsibilities/Activities

  • Work with remote team members to design, develop, and test features that meet the business needs of our customers and exhibit features that include high scalability, availability and reliability.
  • Jump into various complex code-bases, understand them quickly, and develop features and bug fixes in a fast-paced environment.
  • Research and develop improvements to the products security, stability and features
  • Demonstrate the capacity to generate good software designs efficiently.
  • Exhibit thoroughness in evaluating all aspects of a solution including: localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security, and compliance.
  • Perform collaborative code reviews with other developers.
  • Write and maintain unit, integration, and acceptance tests.
  • Stay current with industry developments and new trends.
  • Recommend new technologies as components of a solution when appropriate.
  • Understand & comply with HIPAA Security and Privacy Laws.
  • Adhere to Genesys Code of Business Conduct and Ethics.

Minimum Requirements

  • 7+ years relative experience.
  • Bachelor’s degree in Computer Science or relevant, proven industry experience.
  • Demonstrable understanding of scalability and availability in distributed systems.
  • Deep expertise in Java and the Java technology ecosystem
  • Firm understanding of backend development, including Java, REST API and NoSQL solutions.
  • Experience with messaging systems and proven integration patterns.
  • Good verbal and written communication skills.

The ideal candidate would also have experience with

  • Amazon Web Services (Dynamo, S3, SQS, SNS, Cloud Formation, etc.)
  • Serverless Concepts
  • SMPP / MM4 / MM7 or similar messaging protocols

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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