📁
Research and Development
📅
2000014B Requisition #

At Genesys, we’ve built one of the best cloud-based Customer Experience (CX) service offerings ever.  It was built from the ground-up in the cloud and handles millions of interactions per day. We have thousands of AWS EC2 instances deployed across multiple environments globally, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

The Senior Software Engineer will get to work with a team of developers and testers to develop and maintain several microservices that are hosted entirely in AWS. The developer will focused on backend code in Java will have opportunities with front-end JavaScript work. This is a great opportunity to work with new technologies, in a modern architecture, on a very collaborative team!

About you:

  • You have experience building software in at least one programming language.
  • You have experience with REST APIs and services.
  • You are a strong problem solver with the desire to make significant contributions.
  • You show pride of ownership and strive for excellence in everything you do.
  • You are curious.
  • You keep abreast of new tools and technology.
  • You continuously learn and improve.
  • You can quickly learn new technologies, tools, and techniques.
  • You have good written and verbal communication skills.
  • You are resourceful and detail oriented.
  • You can organize your own time and seek out the information you need.
  • You have a drive to understand how your work integrates with other groups in order to provide value to our customers.
  • You are open to constructive feedback and use it to improve.
  • You understand why testing is important and believe this to be a first-class component of new development.

 

Your key responsibilities:

  • You will design and implement REST APIs for the Outbound team in a Java-based microservice architecture.
  • You will test your software using unit and mock test frameworks before deploying it.
  • You will create and maintain services that are highly scalable, available, and reliable.
  • You will deploy these services to production environments using a CI/CD pipeline.
  • You will support services in production, perform root-cause analysis of problems, and participate in blameless post-mortems
  • You will participate in a 24x7 on-call rotation.
  • You will continuously improve a running production system without downtime.
  • You will participate in design and code reviews to help mentor other team members and to influence technical direction of team.
  • You will become an expert in the architecture, design, and customer use cases for the team's services.
  • You will be part of a fast-paced culture of continuous learning and grow rapidly.
  • You will use various tools to troubleshoot issues with system stability and performance.
  • You will identify areas of risk for performance, longevity, and architectural robustness.
  • You will recommend the use of new technologies and tools when appropriate.
  • You will foster an inclusive working environment where every team member is positioned for success
  • You will understand & comply with PCI, HIPAA, and GDPR.

 

Tools and technologies that you will be working with:

  • Amazon Web Services (EC2, DynamoDb, S3, SQS, SNS, RDS, Elasticache, Lambda, etc.)
  • ElasticSearch
  • Kafka
  • Git/Bitbucket
  • Maven
  • Java/JavaScript
  • Jira/Confluence
  • Microservice architecture
  • Continuous Deployment
  • Spring Boot
  • Rest APIs – including a public facing API

 

Some benefits of working with us:

  • The opportunity to work in a cutting-edge microservices architecture on a platform and product that is growing rapidly.
  • Work in a culture of cooperation, learning, and blameless retrospectives with an overall focus on continual improvement.
  • Multiple yearly hackathons and weekly tech talks.
  • An open time-off policy and a management team that supports its use.
  • The ability to work from home or remotely as needed.

 

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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