Research and Development
20000146 Requisition #

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.

Why Genesys needs you:

We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.  

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating an experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write. We are now seeking a Senior Software Engineer to join our R&D Digital team.

Genesys Cloud utilizes micro-services to build a powerful communications platform.  You will work in a fast-paced environment of continuous change, innovation and experimentation. You will work with established and cutting-edge cloud-based technologies to deliver reliable enterprise software.  As a Senior Engineer, you will be expected to strive for high-quality results while also mentoring others.  You will be expected to be largely self-motivated and involved in the feature design process.

This role is open to remote candidates located in Ireland. 

Successful Senior Software Engineers will:

  • Work closely and collaboratively with team members.

  • Strive for excellence in the features they deliver; producing features that are scalable, reliable, and secure

  • Be available to help others by answering questions, providing guidance, performing source code reviews

  • Demonstrate a high level of curiosity and keep up to date on the latest technologies.


What you will do:

  • Work directly with product managers to design and implement new software features through agile development practices such as chartering, story-mapping, and regular stand-up meetings.

  • Work with support services to fix any issues found in the field and monitor relevant platform components.

  • Write unit and integration tests.

  • See features through deployment into production.

  • Adhere to Genesys Code of Business Conduct and Ethics


What you will bring to the role:

  • Experience with production enterprise software engineering using programming languages such as Java, C++, Python, etc.

  • Experience with cloud technologies and stateless distributed systems.

  • Demonstrable understanding of scalability and availability in distributed systems.

  • Experience with REST APIs.

  • Experience with UNIX/Linux/MacOS operating environments.

  • Good verbal and written communication skills.

  • Bachelor’s degree in Computer Science or related work experience. 

The ideal candidate would also have experience with:

  • Amazon Web Services (EC2, Lambda, Dynamo, SQS, S3, CloudWatch, etc.)

  • Git or similar source control system

  • Jenkins

  • Maven

  • Spring


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AW1 #LI-Remote

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