Senior Software Engineer

Research and Development
210000PN Requisition #

Job Summary

As a Senior Software Engineer on the Workforce Engagement Management (WEM) Development Team, you will be responsible for front end development of complex, scalable web applications and common web application architecture using modern web application frameworks. You may work on domains like scheduling, forecasting, safe long-term storage of data, form builders, speech analytics, machine learning, data science, and reporting.

Major Responsibilities/Activities

  • Continuously improve a system deployed in production without downtime
  • Build efficient, clean, and reusable features/libraries/components
  • Work collaboratively with other development and QA teams during all stages of software development life cycle
  • Stay current with industry developments and new trends
  • Understand and comply with PCI, HIPAA, and GDPR
  • Adhere to Genesys Code of Business Conduct and Ethics

Minimum Requirements

  • BE in CSE, IT or ECE
  • 3+ years of relevant experience in UI development and overall, 3 to 6 years of Software Engineering, most of which was spent on the front-end
  • Experience with the full application lifecycle from development through deployment and support
  • Solid experience and understanding of HTML5, CSS3 and JavaScript (ES6+).
  • Experience with JavaScript frameworks (Knockout, Ember, React, VueJS, Angular, Backbone, etc.)
  • Exposure to automated UI testing tools (Mocha, Chai, Jasmine, Jest, enzyme etc.)
  • Exposure to build tools (Webpack, Grunt, Gulp etc.)
  • Excellent problem solving, critical thinking, and communication skills
  • Highly organized and self-motivated
  • Ability to work well alone and as part of a distributed multicultural team
  • Fluency in English and excellent communication and writing skills

The ideal candidate would also have experience with some of the following:

  • Git
  • Typescript, Knockout, Web components, Grunt, Webpack
  • Amazon Web Services


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


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