Research and Development
210000W6 Requisition #

Why Genesys needs you

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.

Genesys Cloud utilizes micro-services to build a powerful voice platform. You will contribute to an architecture that delivers over 105 million calls and 230 million billed minutes every month and growing every day. You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation and experimentation. You will work with established and cutting-edge technologies like Java, Kafka, Redis, and various AWS Services to build on our micro-service Cloud architecture.


Successful Senior Software Engineers will

· Work closely and collaboratively with team members.

· Demonstrate a high level of curiosity and keep up-to-date on the latest technologies.

· Take ownership and strive for excellence in the features they deliver.

· Follow Best Practices for security, logging, metrics and test automation as important components of new development


Major Responsibilities/Activities

As a Senior Software Engineer, you will be responsible for developing new features and components for our voice network infrastructure, as well as monitoring, analysis, and support of both our infrastructure and our customers.

· Design new software features through agile development practices such as chartering, story-mapping, and regular stand-up meetings.

· Implement new features, work with support services to fix any issues found in the field, and monitor platform components.

· Write unit and integration tests.

· See features through deployment into production.

· Stay current with industry developments and new trends

· Understand & comply with PCI and HIPAA

· Adhere to Genesys Code of Business Conduct and Ethics


Minimum Requirements

· Extensive experience with software engineering in Java

· Demonstrable understanding of scalability and availability in distributed systems

· Experience with REST APIs

· Experience with Linux operating environments

· Good verbal and written communication skills

· Bachelor’s degree in Computer Science or related work experience


The ideal candidate would also have experience with:

· Amazon Web Services

· Git

· Jenkins

· Maven

· Spring

· Python/Node.js



· Medical, Dental, and Vision Insurance

· Telehealth coverage

· Flexible work schedules and work from home opportunities

· Development and career growth opportunities

· Open Time Off

· 401(k) matching program

· Adoption Assistance

· Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.




About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics.

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