Research and Development
210002DY Requisition #

Job Title: Senior Software Engineer

Department & Team: Genesys Cloud WEM

Location: Chennai 


We are looking for a Software Engineer in Test (SET) who will design, develop, and manage automation testing and performance testing to ensure the outstanding quality of a new generation of world-class cloud applications.

SETs work independently on features to assess the scope of testing, implement automated system-level tests, and maintain a CI pipeline by triaging and optimizing tests.

Together with developers, you will work in a highly collaborative environment to create world class products in new and existing cloud-based product suite.

Good SETs have a strong understanding of their development team’s processes, priorities, roadmap, and current feature work 

Key Responsibilities:

  • Work closely with the software development team during the product design phase.
  • Define clear test plans that cover all use cases and scenarios.
  • Develop and execute automated and manual tests.
  • Triage failed automated test executions and report defects when appropriate.
  • Maintain automated test jobs in an automated deployment pipeline.
  • Coordinate bug hunts to gather user feedback for new features.
  • Identify useful test cases that identify and isolate faults.
  • Build trust and maintain relationships with team members of product management and development.
  • Participate in design and code reviews to help mentor other team members and to influence technical direction of testing department.
  • Perform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of application.
  • Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage.
  • Contribute robust, well architected solutions to the shared test framework.  

Minimum Requirements:

  • A Bachelor of Science degree in Computer Science or related degree or equivalent in work.
  • 1-3 years of industry experience in a data-rich environment.
  • Knowledge of automated processes to deploy, manage, configure, and scale our application in Amazon cloud (AWS) environments.
  • Experience with OOP programming languages such as Java/ (Any other programming languages)
  • Possess the ability to work independently.
  • Good communication skills and experience working within a multi-culture team.
  • Quick learner with excellent problem-solving skills. 
  • Knowledge of agile testing methodologies and best practices for continuous delivery (CD)  

Desirable Skills:

  • Experience with any of the following is a plus:
  • Linux OS
  • AWS
  • Test tools such as: Selenium or JMeter.
  • Python or other shell scripting languages.
  • Performance and load testing for enterprise applications is a big plus.
  • Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA)
  • We are looking for excellent people who are team players with excellent verbal and written communication skills in English. The work is challenging, creative and fast paced.



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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