Sr. Software Engineer - Core Java

Research and Development
20000015 Requisition #

Job Summary:

The Senior Software Engineer position is responsible for evaluating potential platform bugs reported by our clients through our Customer Care team, diagnosing and troubleshooting unexpected behavior on Genesys platforms, bug fix development, and emergency incident response. This position will participate in an on-call rotating shift schedule with other team members worldwide to ensure 24/7x365 shift coverage.


Key Responsibilities:

  • Bug fix software development, along with occasional new feature development
  • Create and execute test cases for new or existing features
  • Work as part of a global team using a variety of communication tools
  • Software diagnostics and troubleshooting
  • Application performance monitoring
  • Assist in development of CI/CD processes and procedures
  • Provides assistance to other teams such as Customer Care and/or Professional Services with regard to software behavior
  • Documentation of work in tickets
  • Learn and use new software technologies as dictated by projects and product plans

Minimum Requirements:

  • Bachelor’s Degree or equivalent in Computer Science or related field
  • Proven track record of effectively working as a team in a multi discipline environment
  • Effective interpersonal communication skills
  • 2-3 years development experience in Java, JavaScript, Node.js and AngularJS
  • Development experience in Redis, PostgreSQL and Oracle, Docker, and Kubernetes
  • Familiarity with Linux environments, GIT source code control, VoIP using SIP, and SMS/MMS messaging

About us: Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.



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