Senior Software Engineer - Java

Research and Development
210000PO Requisition #

Join Genesys Cloud and be part of an agile team where your effort will impact billions of customer experience interactions around the world every year. 

In this role, you will be working as a Software Developer on recording and quality management team which is a critical component of the customer experience platform delivering cutting edge communication products. You will work in a collaborative environment that supports continuous change, innovation, and experimentation. 

At Genesys, you will have the opportunity to work with established and cutting-edge technologies like Java, Python, AWS, and New Relic to deliver high-quality cloud-native microservices.  Join our growing team as we continue to drive excellence in our services and deliver innovative features in Workforce Engagement Management (WEM).  

Key Responsibilities:

  • Develop and test high-quality cloud-native software through its entire lifecycle.
  • Deliver resilient, scalable and maintainable cloud applications with excellence and integrity.
  • Lead, mentor and support your team and coworkers to success.
  • Drive architectural, design and process decisions for new and existing applications.
  • Participate in design and code reviews.
  • Explore innovative technologies and development approaches to support the continuous improvement of our people and products.
  • Monitor, repair and troubleshoot production issues to meet service level objectives.
  • Ability to work well alone as part of a distributed multicultural team. 


Minimum Requirements:

  • Degree in computer science, computer engineering, or related discipline.
  • 3+ years of software development experience in Java or similar programming language
  • Experience with full application lifecycle from development through deployment and support 
  • Experience with any JavaScript Frameworks like Knockout, React or Ember
  • Ability to troubleshoot software issues using monitoring tools.
  • Experience with Linux and Cloud operating environments.
  • Excellent written and verbal communication skills in English.  


Desirable Skills:

  • Experience building scalable and highly available microservices.
  • Familiarity with multithreaded development.
  • Experience with Amazon Web Services (EC2, Lambda, DynamoDB, S3, SQS, SNS, etc.).
  • Experience with REST API development and a solid understanding of synchronous and asynchronous request handling.


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Us:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


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