Research and Development
1900018A Requisition #
Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place you want to work!!

What is Genesys Cloud Voice:
Genesys Cloud Voice is an Internet-based telephony service entirely hosted on the AWS platform.  If you are interested in learning more about Genesys Cloud Voice and its features then check out this link on our Resource Center here.

What you will need to be successful in this role:
You will need to have a solid understanding of Spring, Java frameworks and REST API solutions and architecture. You will also need to have strong problem-solving skills which will enable you to make valued contributions to our team and software platform.  You need to keep up to date with the latest trends in cloud technology, especially as it applies to the AWS platform and its growing feature set. Being detail orientated and collaborative will also ensure your success in this role.

Additional expectations in this role:
  • Attend daily standups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues.
  • Participate in code reviews across multiple services in an effort to provide constructive feedback to help team members.
  • Create and maintain various unit and integration tests across multiple microservices.
  • Always be on the lookout for improving existing services, either with code changes and/or architecture changes.
  • Our feature set sometimes requires collaboration with other teams across the Genesys Cloud platform, you will need to effectively communicate and work with other team members when working on features.
  • Use of metrics and logging are very importing to maintain our microservices, this should be valued as a first-class component in both new and existing development.
  • Work with remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability.
  • A positive attitude and willingness to take on new tasks as they arise.
  • You should be a self-starter and someone that can manage their day to day tasks and goals on their own.
  • Provide assistance and support for our customer care organization in resolving cases as they relate to Genesys Cloud Voice.

What kind of team are we:
We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions.  We are very collaborative and support each other in many aspects throughout the development process.

Minimum Requirements:
  • 5+ years relative experience.
  • Bachelor’s degree in Computer Science or relevant, proven industry experience.
  • Demonstrable understanding of scalability and availability in distributed systems.
  • Experience in Java and the Java technology ecosystem.
  • Firm understanding of backend development, including Java, REST API and NoSQL solutions.
  • Good verbal and written communication skills.
  • Experience troubleshooting and debugging SIP network architecture using tools like wireshark.
  • Experience with phone number management and administration.
  • Experience with SIP and other real-time communication protocols and best practices.
  • Experience with messaging systems and integration patterns.

The ideal candidate would also have experience with:
  • Amazon Web Services (Dynamo, S3, SQS, SNS, Cloud Formation, etc.).
  • Spring Boot and Spring Framework.
  • Networking protocols (i.e. TCP, UDP, TLS etc).
  • Telephony and VoIP systems.
  • Telecom provisioning, carrier support and number porting.
  • Knowledge of SIP protocol and its applications.
  • OpenSips, Kamailio and/or Asterisk platforms.
  • Telecom regulations both U.S and International.

About Us:
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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