Research and Development
210000VV Requisition #

Senior Software Engineer in Test

Location: Durham, NC or Remote (US) 


At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings, which handles millions of interactions a day. Our infrastructure involves hundreds of services deployed across 9 environments globally, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.  

We are looking for a talented Sr Software Engineer in Test to work with multiple Genesys Cloud R&D dev teams, supporting back-end services.

Still interested? Let’s keep going..


Does this sound like you?   

  • You have experience building greenfield test frameworks for backend services. 
  • You are a strong problem solver with desire to make significant contributions. 
  • You are curious and keep abreast of new tools and technology. 
  • You have good written and verbal communications skills. 
  • You can prioritize tasks and work independently when provided with relevant information. 
  • You enjoy and contribute to a culture of diversity, inclusion, empathy, and fun. 


Would you enjoy working together to accomplish these goals? 

  • Help design and implement test framework for the new services. 
  • Work with existing Java based testing framework to implement REST API tests. 
  • Occasionally exist on JavaScript UI testing when nesscary.
  • Develop performance testing strategies using tools like locust and add them into the CI/CD pipeline. 
  • Coordinate bug hunts to gather user feedback for new features 
  • Being the SME in the architecture, design, and customer use cases for the service.  
  • Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage 
  • Contribute to our team-maintained continuous deployment pipeline 
  • Mentor other engineers on the "art of testing" to build a stronger team and solve complex problems 
  • Foster an inclusive working environment where every team member is positioned for success 
  • Learn from the team by participating in code reviews, direct collaboration, and open discussion of ongoing work 
  • Teach the team by participating in code reviews, direct collaboration, and open discussion of ongoing work 
  • Work with the product organization and your team to plan and estimate projects 




  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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