Research and Development
210000VV Requisition #

Senior Software Engineer in Test

Location: Durham, NC or Remote (US) 


At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings, which handles millions of interactions a day. Our infrastructure involves hundreds of services deployed across 9 environments globally, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.  

We are looking for a talented Sr Software Engineer in Test to work with multiple Genesys Cloud R&D dev teams, supporting back-end services.

Still interested? Let’s keep going..


Does this sound like you?   

  • You have experience building greenfield test frameworks for backend services. 
  • You are a strong problem solver with desire to make significant contributions. 
  • You are curious and keep abreast of new tools and technology. 
  • You have good written and verbal communications skills. 
  • You can prioritize tasks and work independently when provided with relevant information. 
  • You enjoy and contribute to a culture of diversity, inclusion, empathy, and fun. 


Would you enjoy working together to accomplish these goals? 

  • Help design and implement test framework for the new services. 
  • Work with existing Java based testing framework to implement REST API tests. 
  • Occasionally exist on JavaScript UI testing when nesscary.
  • Develop performance testing strategies using tools like locust and add them into the CI/CD pipeline. 
  • Coordinate bug hunts to gather user feedback for new features 
  • Being the SME in the architecture, design, and customer use cases for the service.  
  • Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage 
  • Contribute to our team-maintained continuous deployment pipeline 
  • Mentor other engineers on the "art of testing" to build a stronger team and solve complex problems 
  • Foster an inclusive working environment where every team member is positioned for success 
  • Learn from the team by participating in code reviews, direct collaboration, and open discussion of ongoing work 
  • Teach the team by participating in code reviews, direct collaboration, and open discussion of ongoing work 
  • Work with the product organization and your team to plan and estimate projects 



Genesys knows the employees are its most valuable assets! Here are some of the perks 

  • Medical, Dental, and Vision Insurance 
  • Telehealth coverage 
  • Flexible work schedules and work from home opportunities 
  • Development and career growth opportunities 
  • Open Time Off 
  • 401(k) matching program 
  • Adoption Assistance  
  • Infertility treatments 


See more Genesys benefits information at https://mygenesysbenefits.com/   



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.  



About Genesys: 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

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