Senior Solution Consultant – Seoul, South Korea

200000SV Requisition #

Senior Solution Consultant – Seoul, South Korea

Do you have a passion for solving problems and understanding what customers need?

Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business?

As a Senior Solutions Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps. We look for individuals who have a proven track record of finding creative ways of solving complex problems.


Why consider this role?

  • You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers.
  • You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.
  • You will have flexibility and independence in designing your work.
  • You will be able to access on-demand and in-person training.
  • You will have the internal resources you can call on to help you understand and solve technical challenges.
  • You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.
  • Understand the customer buying journey by connecting with the Marketing Sales Development Representative or Customer Success Manager


You’ve been there and done this…

Discover - You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.

Design - You will create a customized demo and be the storyteller that showcases our brand.

Learn - You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.


What do you need to have......?

  • Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications
  • Strong understanding and experience of CX industry as it relates to contact centres, digital, online and platforms.
  • Demonstrate excellent knowledge in CX transformation practices and models
  • BS or BA degree or equivalent work-related work experience
  • Passionate and curious about technology evolution and how it is transforming industries (cloud, platforms, big data, AI…)
  • Strong ability to build relationships at all levels, internally and externally
  • Approaches problems with a solution mindset and out of the box thinking
  • Strong presentation skills – be credible and inspiring in front of all levels of management, including an executive audience e.g. using story telling or workshops
  • Strong business acumen - including business benefit calculations
  • Excellent Time management: manage multiple competing priorities, in a fast-paced, collaborative environment
  • Positive attitude and high willingness to learn
  • Domestic and International travel is required.
  • Be able to work independently & as part of a team in a fast pace, rapid change environment
  • Bilingual skill set and fluency in Korean and English


About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. LI-JM1

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in South Korea

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