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Genesys is the global omnichannel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures. Today, Genesys operates as a standalone company. We help organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint

 

Job Title:             Senior Solution Consultant

Location:             Bangalore


Job Description:

 

Genesys is currently recruiting for a Solution Consultant to join our Pre Sales team. As Part of the India team this role requires active engagement in Pre Sales work across a variety of Genesys Solutions. A Solution Consultant will work closely with the regional Sales, Pre Sales and partner channel to drive new business and address any technical questions raised throughout the sales process. The Solution Consultant works in a consultative role to identify and qualify customer requirements and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with various levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C level decision makers.


Responsibilities Of The Role Include (But Not Limited To)

 

Work alongside Sales Account Executives to provide consulting and technical expertise regarding the Genesys solutions:

  • Manage assigned prospects/customer to help progress sales opportunities.
  • Develop a comprehensive understanding of the overall customer’s objectives.
  • Your role as Solution Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities. It will involve designing professional high level solution designs (HLSD) for customer deployments as well as providing all necessary sizing calculations for the deployment to be successful.
  • You will develop and apply best practice principles in the areas of Solution Consulting and be able to engage effectively with executive and middle level management.


How Does The Solution Consultant Engage In Opportunities? 

  • They seek to understand customer requirements through consultative discovery efforts.
  • Using a service design methodology, they uncover gaps in the customer experience (CX).
  • They work with the customer to co-create solutions to bridge the CX gaps.
  • They Bring a unique perspective in matching Genesys solutions to customer requirements.
  • They are able to address the needs of both business and technical influencers.
  • They are effective at handling objections and demonstrating value.


Requirement

  • 8+ years of relevant professional experience in CX industry
  • Solution Consultant is imperative to the success of sales opportunities and requires to have a good understanding and experience of the CX industry, particularly as it relates to contact centres, digital, online and social platforms.
  • This person is a professional, self-motivated individual who has the ability to function well in a distributed field sales organization.
  • Must possess strong presentation, verbal and written skills, have the ability to facilitate sales with an emphasis on the business and technical aspect and reference a comprehensive understanding of the overall customer’s objectives.
  • Experience designing contact centre solutions.

 

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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