200000PJ Requisition #

Based in Paris (Issy Les Moulineaux), the Solutions Consultant works with the Sales Account Executive on developing identified business opportunities. The Solutions Consultant works in a consultative role to understand customer needs (functional & technical) and maps them to Genesys software, services, and consulting offerings. He or she works with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders including C-level decision-makers. This role is imperative to the success of sales opportunities.


Key Responsibilities:

A Solution Consultant is responsible for engaging in business-focused solution discoveries with customers to understand their operation, customer experience and demonstrate the value that can be created through the implementation of Genesys solutions.


Customer Facing Responsibilities:


  • Run successful workshops with business users to uncover gaps and opportunities in the current way a company interacts with its customers.
  • Consult on Customer Engagement, Employee Engagement, Business Optimization best practices and optimization
  • Define the projected benefits for the identified experience & engagement gaps
  • Document and present the outcomes of discovery to the business audience



  • Run successful co-creation workshops with business and technical users to define a new target for optimized engagements
  • Create prototypes or customized demos to define the scope of the new solution
  • Design economic viable solutions with high-level Business and Solutions Architecture
  • Document and present the design outcomes to both business & technical audience



  • Present solutions options framework with a road map to achieve target state
  • Be a compelling speaker that communicate the value of solutions
  • Tailor demonstrations to prove how business objectives are met
  • Deliver solution & product related responses on RFI’s/RFP’s


Other Responsibilities:


  • Stay up to date on Genesys solutions and industry knowledge
  • Gain insights about how customers use Genesys & other industry solutions to build systems for Customer Engagement, Employee Engagement, Business Optimization
  • Stay in touch with the Customer and Genesys Services team during the implementation to validate how benefits are being realized with the business and solution Architecture
  • Contribute to knowledge sharing initiatives both internal and partner community
  • Support corporate initiatives with field input for the commercialization of new solutions


Minimum Requirements:

  • 3 - 5 years previous as a Presales Consultant role with experience in Consultative sales for high-value business solution
  • Strong written and verbal communication skills with a focus on needs analysis, positioning, business justification, and closing techniques
  • Strong Experience in use cases live demonstrations and presentations
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Ability to work and communicate effectively with internal stakeholders
  • Ability to solve complex technical and selling situations with proposed resolutions
  • Ability to work effectively, independently and with team members to add value
  • Ability to display strong self-initiative and support recommendations with fact-based evidence (data, research, best practices, etc.)
  • Be self-motivated, flexible, and show initiative
  • Proven record of meeting/exceeding established goals
  • Fluent or native French and high-level English both spoken and written


Desirable Skills:

  • International sale or business consulting experience is a plus
  • Enterprise software or contact center industry experience is a plus
  • Previous experience and knowledge on Genesys portfolio are highly valued (preferably PureConnect)
  • Experience with Cloud or SaaS-based software sales


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AW1

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