210001MI Requisition #

Job Description

Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Senior Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Senior Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.


Responsibilities of the role include (But not limited to)
Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:

•    Managing assigned prospects/customer to help progress sales opportunities.
•    Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
•    Ensuring Sales Account Executives are being supported properly.
•    Your role as Senior Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities. You will develop and apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle level management.


How does the Solutions Engineer engage in opportunities?

•    They seek to understand customer requirements through consultative discovery efforts.
•    Using a service design methodology, they uncover gaps in the customer experience (CX).
•    They work with the customer to co-create solutions to bridge the CX gaps.
•    They bring a unique perspective in matching Genesys solutions to customer requirements.
•    They are able to address the needs of both business and technical influencers.
•    They are effective at handling objections and demonstrating value.


Why consider this role?

Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
Genesys is a high growth software leader with exceptional future upside.
Work with talented colleagues that will help you increase your knowledge and experience in the industry.



•    Experience in a Solutions Engineering role, giving live demonstrations, and developing presentation materials in PowerPoint and/or Keynote.
•    Strong time-management and organization skills.
•    Ability to multi-task and manage multiple streams of work simultaneously.
•    Strong written and verbal communication skills.
•    Ability to work and communicate effectively with internal stakeholders.
•    Analytical ability (analyzing and reporting skills).
•    Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.).
•    Proven record of meeting/exceeding established goals.
•    Ability to communicate and present to Genesys management as required.
•    5+ years previous business experience in one or more of the following areas:
Software specific Solutions Engineering.
Consulting experience in a software environment.
International experience in Solutions Engineering or consulting experience is a plus.
Enterprise software or contact center industry experience a plus.


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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