Service Engagement Director (Virtual based)

210000N6 Requisition #


The role is virtual based in Germany.

Do you have a passion to create amazing Professional Service experiences?


Do you have experience migrating customers to the cloud? This is a role for a high-energy person looking to be part of a high-performing and fast-growing cloud business. The Service Engagement Director, Professional Services will be responsible for growing and executing the delivery of services; while providing the highest level of customer satisfaction for our top accounts in DACH. This role is a results-driven position; driving growth in a diverse Professional Services organization, accountable for Services Bookings, Services Gross Profit, and Customer Satisfaction. You will support the account team with the Professional Service Offerings by structuring the Professional Service engagement, alignments with partners and direct customers, generating convincing Statement of Works   (SOWs), and presenting the Service Engagement in direct contact with customers and partners.

You will work in a team of Project Delivery and Service Engagement Managers structuring and executing Professional Service engagements.

We look for individuals who have a proven track record of overachieving and who like to WIN!


Why work for Genesys?


  • Working in a high-energy dynamic team with a setup that provides every opportunity to thrive.

  • High trust working environment, empowering you to work independently and be self-motivated to create lasting customer relationships

  • A variety of diverse and international career paths

  • You have the opportunity to drive the business through accurate forecasting and strategic account planning.

  • You have the opportunity to create dynamic service presentations working with the industry's best technical experts as part of an account team.

  • Showcase your proven abilities to create relationships with executives, stakeholders, and key influencers


What do you need to have?

  • Bachelor’s degree or higher in Business or Computer Science.

  • 5+ years of hands-on Professional Services experience as Senior Consultants, Project Manager, or Service Sales.

  • Contact Center experiences preferred.

  • Cloud deployments project experience strongly preferred.

  • Follow standard Professional Services Operational process and guidelines.

  • Identify additional service opportunities resulting from engagement work.

  • Hands-on experience selling, delivering, and supporting large projects and programs.

  • Ability to communicate directly to technical teams and commercial teams.

  • Excellent communication skills in German and English. (written & oral presentation)

  • Ability to travel as necessary to support the business.

  • Travel 30% - 50% - Post COVID

  • Fluent German language skills



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and theworld’s leading public cloud contact center platform,designed for rapid innovation, scalability and flexibility. Visit


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. LK-RK1



Previous Job Searches

Activity Feed

Job shares through Genesys
Someone applied to the Software Engineer, Intern position. 7 minutes ago
Someone applied to the Sr. Project Manager position. 7 minutes ago
Someone applied to the Human Resources Partner position. 7 minutes ago
Someone applied to the Partner Marketing Manager position. 23 minutes ago
Someone applied to the Sr. Director, Sox Compliance position. 23 minutes ago

Similar Listings

Germany, Germany

📁 Sales

Requisition #: 210000J0

Germany, Germany

📁 Sales

Requisition #: 210000IX

Germany, Germany, Munich, Virtual Office (Bavaria)

📁 Sales

Requisition #: 200000U2