210000YE Requisition #

A Services Engagement Director for Professional Services provides leadership in identifying strategic business opportunities for the organization to generate revenue and achieve sales objectives. This position requires a person who has the ability to recognize opportunities, along with the sales experience to successfully negotiate and close deals.

Responsibilities / Job Duties
The Services Engagement Director is responsible for implementing Professional Services business development strategy, identifying new business opportunities, maintaining key relationships and negotiating and closing business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.

In this role the primary responsibilities include (but are not limited to): 

  • Align with Account Executives and other Sales leadership as a member of the Genesys pursuit teams.
  • Pursue sales leads and prospective clients
  • Network and develop strong business relationships. Contribute to strategic and tactical planning for the professional services
  • Build client relationships, delivering presentations and proposals
  • Maintain extensive knowledge of current market conditions & customer buying strategies in order to negotiate and close business deals
  • Generate pipeline of services orders to attain financial objectives 

Required Qualifications: 

  • Bachelor's degree in Business or related field
  • 6+ years in a business setting with at least three years of experience in a customer-facing sales in a business solutions telecommunications environment
  • Ability to work effectively both individually and with a team
  • Strong leadership, interpersonal and presentation skills and excellent written and verbal communication skills
  • Proven success in sales — lead generation, acquisitions, and relationship management.
  • Able to influence thinking or gain acceptance of others in sensitive situations

Preferred Qualifications:

  • Salesforce experience 

Special Position Requirements:

  • Travel 25% - 50% to customers and deliver presentations


•    Medical, Dental, and Vision Insurance
•    Telehealth coverage
•    Flexible work schedules and work from home opportunities
•    Development and career growth opportunities
•    Open Time Off
•    401(k) matching program
•    Adoption Assistance 
•    Infertility treatments
See more Genesys benefits information at https://mygenesysbenefits.com/


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 
About Genesys:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics. #LI-TL1

Previous Job Searches

Activity Feed

Job shares through Genesys
Someone applied to the Software Engineer, Intern position. 14 minutes ago
Someone applied to the Sr. Project Manager position. 14 minutes ago
Someone applied to the Human Resources Partner position. 14 minutes ago
Someone applied to the Partner Marketing Manager position. 30 minutes ago
Someone applied to the Sr. Director, Sox Compliance position. 30 minutes ago

Similar Listings

United States, California, Daly City, Virtual Office (California)

📁 Sales

Requisition #: 210000WN

United States, North Carolina, Durham, Durham

📁 Sales

Requisition #: 210000WT

United States, North Carolina, Raleigh, Virtual Office (North Carolina)

📁 Sales

Requisition #: 210000YC