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At Genesys, we believe leveraging the power of machine learning and artificial intelligence is central to our continued success as the world’s number one customer experience platform.

 

We are seeking a passionate and experienced Senior UX Designer to join our rapidly expanding artificial intelligence group in our state of the art new office in Galway. You will be working with a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges.

 

In this role, you will work with the Dialog Engine team, whose objective is to integrate AI driven chat bots into the conversation between contact centre agents and consumers. Your goal will be to blend the capability of artificial intelligence seamlessly into the customer experience in a natural and intuitive way.

 

As Genesys is still in its early days of expansion in Ireland, you will also have the opportunity to influence the growth of our vibrant culture to ensure it becomes a place that everyone would love to work.


Key Responsibilities:

  • Ability to perform a full range of UX activities autonomously
  • Create personas and user flows
  • Conduct customer discovery sessions, usability testing and user research
  • Drive user-centred centre design methods and deliverables
  • Sketch and wireframe in collaborative white-boarding sessions
  • Low and high-fidelity prototyping
  • Cross collaborate with the R&D team including UX, Product Management, Developers and Quality Assurance
  • Confidently present concepts and design rationales to stakeholders and customers
  • Strong English language skills
  • Comfortable leaving ‘the four walls’ and perform field research to test/validate hypotheses


Minimum Requirements:


  • Degree in the field of Visual Design, Human Computer Interaction (HCI), Interaction Design or similar
  • At least 5 years’ industry work experience in a UX related role
  • Conducting user research to inform the design process
  • Expertise designing and prototyping using tools such as Adobe CC, UXPin, Sketch or similar
  • Participation and knowledge of the full product cycle from concept to launch

Desirable Skills:
  • Experience conducting customer workshops and discussions
  • Prior work experience with enterprise products
  • Prior experience in a similar senior UX role
  • High fidelity UI design
  • Experience in an Agile/Scrum environment
  • Previous experience designing for conversational UIs is a plus 
Please Note: As part of the shortlisting process preference will be given to candidates that submit a sample/ portfolio that gives insight into the depth of your design process. This can be uploaded as a PDF as part of the application process or alternatively you can provide a link to a specific webpage within your curriculum vitae. 

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-DM2

 

 

 

 
 

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