Software Developer - Expert Application Development

Professional Services
210002I4 Requisition #

Approved by:

 About Genesys:

GENESYS® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. 

About Genesys Innovations Team:

GENESYS Innovations builds solutions that enable our customers to get more value out of their Genesys platforms. The Innovations team’s primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS).

 Job Summary

Responsible for architecting, developing, testing, implementing, and maintaining AWS applications. Troubleshoots and solves software issues related to Genesys Innovation Applications. Research technical problems and suggests improvements for applications.

 What you bring to the team

  • AWS full stack development experience: database, server-side, and front-end
  • 5+ years total development experience
  • 2+ years of design and development experience in technologies using REST APIs and microservices architectures
  • 1+ years AWS experience
  • Atleast 1.5+ years React and Node.js based real time application experience
  • Specific AWS services of interest include but is not limited to: S3, DynamoDB, Lambda, CloudFormation, CloudFront, Route53, IAM, SNS, SQS, KMS, VPC, CloudWatch, CloudTrail etc.
  • Experience with CI/CD and automated testing
  • Demonstrated success in actively contributing to large consulting projects
  • Effectively communicates to diverse technical and nontechnical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc.
  • Experience in full life-cycle software development or methodology using Agile, Scrum, Kanban, etc.; requirements analysis, design, development, testing, and implementation
  • Work with teams as they perform feature level design, development, testing, and performance analysis.
  • Develop the required technical pieces/end-to-end solutions for multi-layered applications on a variety of technology stacks
  • 2-3 years of experience developing with contact center technologies like Cisco, Avaya, Genesys, Nice, Talk Desk, etc.

 Services provided by the candidate will include design, development and diagnostics in both traditional and agile forms. Customer interaction is to be expected along with experience in Genesys product API’s, common third-party tools, applications and business systems. The work will be intellectually challenging, and will expand with the evolution of the Genesys product roadmap.


  • BS/MS/BA or equivalent. Computer Science major preferred.
  • 3 years or more of commercial software development experience in C#, Java where an additional language such as Python, PHP or C++ is a benefit.
  • Experience with deploying software, administrative procedures and configuration for Windows and Linux operating environments.
  • Ability to work independently on routine duties or projects with general instructions on new assignments.
  • Excellent verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other major European languages is a plus.
  • Demonstrate solid analytical programming and problem solving skills including software operation diagnostics
  • Must be able to present examples of candidate written technical documentation such as technical design specifications, user guides or deployment manuals.
  • Optimize billable utilization opportunity
  • Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or


Familiarity with the following is a definite plus:

  • Should have development exposure to data streaming applications
  • Should have application development knowledge of RTA based UI applications
  • Practical experience deploying or developing with Genesys technologies especially with integration to various customer environments/backend systems using Genesys SDKs (PSDK, WFM API, IceLib, ICWS, GWS).
  • Good practical experience with development methodologies
  • Practical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizations
  • Good working experience with database administration/optimization


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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