Research and Development
200000X6 Requisition #

Imagine being a part of an agile team where your work and ideas will impact 70 billion of the world’s best customer experiences each year.


We are looking for an exceptional Software Developer in Test to join our team in Montreal or (Markham) to deliver mission-critical platform features. This is an exciting time to be at Genesys as we are innovating with speed and scale.  You will be a key contributor to create the best cloud based CX solution focusing on AI and providing the best end-to-end experiences. You will have the opportunity to use cloud technologies like Lambda, DynamoDB, as well as other AWS services.  Most importantly, you will learn how to extend these technologies to the next level and improve engineering efficiency.  You will also be using technologies like Java, Node.js, Python, Go, React, Kafka, Redis, PostgreSQL, and become an expert in building deployable, scalable, maintainable cloud microservices.


A Successful Software Engineer in Test Will:


  • Triage failed automated test executions and report defects when appropriate.

  • Maintain automated test jobs in an automated deployment pipeline.

  • Coordinate bug hunts to gather user feedback for new features.

  • Identify useful test cases that identify and isolate faults.

  • Build trust and maintain relationships with team members of product management and development.

  • Participate in design and code reviews to influence technical direction of testing department.

  • Perform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of application.

  • Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage.

  • Contribute robust, well architected solutions to the shared test framework.

  • Expert in the architecture, design, and customer use cases for their team's services.

  • Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage.

  • Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests.

  • Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects.

  • Exercise judgement to set the direction and vision for changes to our testing frameworks.




Basic Qualifications: 


  • A Bachelor of Science degree in Computer Science (preferred) or related degrees or equivalent in work experience.

  • Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems.

  • Ability to use automation and configuration management frameworks such Ansible and Puppet.

  • Ability to use version control systems such as GitHub or Bitbucket.

  • Ability to use delivery pipeline automation and configuration tools such as Jenkins.

  • Knowledge of service-oriented architecture (SOA).

  • Knowledge of the Software Development Life Cycle (SDLC).

  • Knowledge of object-oriented programming (OOP) using programming languages such as Java and Python.

  • Knowledge of object-oriented design patterns.

  • Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA).

  • Knowledge of Amazon Web Services (AWS) such as EC2 and S3.

  • Knowledge of agile testing methodologies and best practices for continuous delivery (CD).

  • Understanding of how application frameworks such as Spring and Express are used to develop applications.

  • Effective written and verbal communication skills.

  • 2 to 3 years of industry experience.



Desirable Qualifications: 


  • Testing cloud services for security and for compliance with HIPPA, PCI, and SSAE-16.

  • Web user interface test automation with Selenium.

  • Telephony message and call flow with SIP.



Don’t miss out on this opportunity to develop a rewarding career and be part of a fun, ever-changing work environment. 


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. #LI-ep1

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