📁
Research and Development
📅
210001TW Requisition #

Software Developer in Test

Job Summary: 

Software Engineer in Test (SDT) is a dependable member of the Testing organization who contributes mostly to the efforts of a single development team.  SDTs have proven their ability to work independently on simple features to assess the scope of testing, implement automated system-level tests, and maintain a CI pipeline by triaging and optimizing tests.  SDTs assist Sr SDTs with tasks to improve our testing frameworks and processes.

Candidates for this position can code effectively in at least one programming language and can quickly learn new techniques and languages.  While SDTs primarily focus on the testing effort of a single team, they also have a drive to understand how their work integrates with other groups to provide value to our customers.  SDTs use various tools to troubleshoot failing tests and issues with system stability and performance.

SDTs understand the needs and processes of other departments including Development, Product Management, Sales, Support, and Professional Services.  Good SDTs have a strong understanding of their development team’s processes, priorities, roadmap, and current feature work.

Major Responsibilities/Activities:

  • Triage failed automated test executions and report defects when appropriate
  • Maintain automated test jobs in an automated deployment pipeline
  • Coordinate bug hunts to gather user feedback for new features
  • Identify useful test cases that identify and isolate faults
  • Build trust and maintain relationships with team members of product management and development
  • Participate in design and code reviews to help mentor other team members and to influence technical direction of testing department
  • Perform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of application
  • Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage
  • Contribute robust, well architected solutions to the shared test framework
  • Expert in the architecture, design, and customer use cases for their team's services
  • Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage
  • Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests
  • Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects

Minimum Requirements: A Bachelor of Science degree in Computer Science (preferred) or related degree or equivalent in work experience.

The following qualifications are required:

  • Intermediate proficiency of the following
    • Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems
    • Ability to use automation and configuration management frameworks such Ansible or Puppet
    • Ability to use version control systems such as GitHub or Bitbucket
    • Ability to use delivery pipeline automation and configuration tools such as Jenkins
    • Knowledge of service-oriented architecture (SOA)
    • Knowledge of the Software Development Life Cycle (SDLC)
    • Knowledge of object-oriented programming (OOP) using programming languages such as Java and Python
    • Knowledge of object-oriented design patterns
    • Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA)
    • Knowledge of Amazon Web Services (AWS) such as EC2 and S3
    • Knowledge of agile testing methodologies and best practices for continuous delivery (CD)
    • Understand how to use application frameworks such as Spring and Express to develop applications
  • Effective written and verbal communication skills
  • 3 to 5 years of industry experience

Pluses:

  • Testing cloud services for security and for compliance with HIPAA, PCI, and SSAE-16
  • Web user interface test automation with Selenium
  • Telephony message and call flows with SIP, XMPP, and Jingle

 

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least September 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

 

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

 

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

#LI-EP1

 

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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