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Training and Education
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190001E8 Requisition #

The Genesys University Technical Strategy and Innovation team (GUTSI) is responsible for building, deploying, and administering customer facing platforms designed to improve the quality of the customer experience.


Among those platforms are the Genesys Knowledge Network (know.genesys.com), the Genesys Community (community.genesys.com), and Genesys Beyond (beyond.genesys.com/explore) – our new learning platform offering customer experience courses, skills development and certification training.


A successful software engineer here will:

  • Hold themselves and their teammates accountable to a high level of performance.

  • Be attentive to details and employ proactive problem solving.

  • Demonstrate a high level of curiosity and keep abreast of the latest technologies.

  • Be enthusiastic about solving complex technical problems.

  • Demonstrate excellent written and verbal communication skills.

  • Demonstrate an ability to work independently and collaboratively.


Major Responsibilities/Activities

  • Write and deploy quality production code in a cloud-based microservice architecture.

  • Write unit tests and help implement and adhere to a forward-focused QA strategy.

  • Create and maintain documentation of processes and applications.

  • Communicate and collaborate with QA and Development on tasks.

  • Provide high level support; resolve problems and answer questions related to supported applications.

  • Ensure compliance with defined SLAs.

  • Adhere to the Genesys Code of Business Conduct and Ethics.


Minimum Requirements

  • B.S. Degree in CIT, CS, or other related fields; or 4 years equivalent experience.

  • Experience with one or more server-side technologies: Node.js, Python, Java, etc.

  • Experience with one or more build tools, Webpack, Gulp, Grunt, Babel.

  • Demonstrable understanding of scalability and availability in distributed systems.

  • Working experience with REST API back-end services

  • Experience with Linux operating environments.

  • Adequate knowledge of relational and non-relational database systems


You might also be experienced with:

  • Amazon Web Services (Lambda, Dynamo, S3, SQS, SNS, etc.)

  • Front-end technologies including HTML, CSS, Sass/Less, JavaScript.

  • Angular or Ember (or another MVVM or MVC).

  • WordPress.

  • Typescript.

  • Git.

  • Jenkins.

  • Node.js.

  • Salesforce.

  • Development methodologies such as agile, automated testing, continuous integration and delivery.


About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AR2

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