Research and Development
190001HM Requisition #

Genesys Cloud utilizes micro-services to build a powerful notification platform. You will contribute to the architecture that delivers over 9 billion events per month. You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation and experimentation. You will work with established and cutting-edge technologies like Java, Kafka, Redis, JavaScript, and various AWS Services to build on our micro-service Cloud architecture.

Successful Software Engineers will:

  • Work closely and collaboratively with team members.

  • Demonstrate a high level of curiosity and keep up-to-date on the latest technologies.

  • Strive for excellence in the features they deliver.

Major Responsibilities/Activities:

  • Design new software features through agile development practices such as chartering, story-mapping, and regular stand-up meetings.

  • Implement new features, work with support services to fix any issues found in the field, and monitor platform components.

  • Write unit and integration tests.

  • See features through deployment into production.

  • Adhere to Genesys Code of Business Conduct and Ethics

Minimum Requirements:

  • Experience with software engineering in Java

  • Experience with synchronization techniques in stateless distributed systems

  • Demonstrable understanding of scalability and availability in distributed systems

  • Experience with one or more of Tomcat, Jetty, or Grizzly

  • Experience with REST APIs

  • Experience with messaging systems and proven integration patterns

  • Experience with Linux operating environments

  • Good verbal and written communication skills

  • Bachelor’s degree in Computer Science or related work experience

The ideal candidate would also have experience with:

  • Redis

  • Amazon Web Services (EC2, Lambda, Dynamo, S3, SQS, SNS, etc.)

  • Git

  • Jenkins

  • Maven

  • Spring

Work Context

  • Communicates regularly with colleagues and management.

  • Legally eligible to work in the U.S.

About Genesys


Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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