Research and Development
2000004G Requisition #

At Genesys, we’re working to build the highest quality Multicloud delivery pipeline based in Azure to support Genesys Engage.  It is built from the ground-up in the cloud and is responsible for our continued success with delivering quality software.  We have thousands of containers deployed across multiple environments globally, and we push out hundreds of product builds per day using a top-notch CI/CD pipeline.

The Engage Multicloud Infrastructure team provides the developers the deployment tools and assistance needed to deliver a flawless production deployment on time, every time.  We are looking for a talented engineer to take ownership of the innovation and quality of our team’s work along with the rest of the team.

What you will do while working with us:

  • You will use various tools to troubleshoot issues with system stability and performance.

  • You will become an expert in the realms of cloud architecture, design, and developer tooling needs.

  • You will identify areas of risk for performance, longevity, and architectural robustness.

  • You will assist software engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects impacted by the infrastructure.

  • You will recommend the use of new technologies and tools when appropriate.

  • You will foster an inclusive working environment where every team member is positioned for success

  • You will understand & comply with PCI, HIPAA, and GDPR.

  • You will adhere to Genesys Code of Business Conduct and Ethics.

Some of the specific technologies our team works with every day:

  • Python

  • Spinnaker

  • Jenkins

  • Kubernetes

  • Hashicorp Vault

  • Git

  • Jenkins and other CI/CD tools

  • Microsoft Azure (AKS, VNET, AAD, etc)

  • Elasticsearch

  • SumoLogic

  • Linux

About you:

  • You have experience with maintaining, updating, and upgrading Production environment infrastructure and tooling.

  • You have experience supporting and building tooling on a public cloud (AWS, Azure, GCP).

  • You are familiar with Spinnaker, Jenkins and other CI/CD tools.

  • You have a drive for resiliency, uptime, and efficiency in software deployments.

  • You have experience with REST APIs and services.

  • You are a scripter / programmer with experience in Python.

  • You are curious.

  • You keep abreast of new tools and technology.

  • You continuously learn and improve.

  • You can quickly learn new technologies, tools, and techniques.

  • You have a drive to understand how your work enables other groups in order to provide value to our customers.

Some benefits of working with us:

  • The opportunity to work in a cutting-edge microservices architecture on a platform and product that is growing rapidly.

  • Work in a culture of cooperation, learning, and blameless retrospectives with an overall focus on continual improvement.

  • Multiple yearly hackathons and weekly tech talks.

  • An open time-off policy and a management team that supports its use.

  • The ability to work from home or remotely as needed.

  • Annual budget for technical conferences and career development.


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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