Research and Development
200000JB Requisition #

The Genesys Cloud Realtime Chat Team develops and manages our in-house collaboration and chat service.  As a Software Engineer on the Realtime Chat Team, you will develop state-of-the-art cloud-based microservices enabling next generation collaboration experiences. You will work in a fast-paced, friendly environment where collaboration, continuous change, innovation, and experimentation are a given. Work with industry-leading technology like AWS Lambda, Node.js, TypeScript, Java, Redis among others.

Successful Cloud Software Engineers will:


  • Understand why security, logging, metrics and test automation are important and believe this to be a first-class component of new development.

  • Propose practical solutions, not just describe problems.

  • Be driven to get results and adapt to challenges.

  • Be proactive and learn to anticipate/handle most issues.

  • Demonstrate a high level of curiosity and keep abreast of the latest technologies.

  • Show pride of ownership and strive for excellence in everything you do.


Major Responsibilities/Activities:


  • Continuously improve production microservices without downtime.

  • Design, development, and testing of features/functions delivered via platform components and services that are highly scalable, available and reliable.

  • Stay current with industry developments and new trends.

  • Recommend new technologies as components of a solution when appropriate.

  • Take ownership of features beginning to end: from design documents and reviews to acceptance testing and deployment.

  • Understand & comply with PCI and HIPAA.


Minimum Requirements:


  • 2+ years of experience in software engineering.

  • Proficient software development with a focus on server-side development using Node.js, Java or similar stack.

  • Experience with the full application lifecycle from development through deployment and support.

  • Experience working with open source projects.

  • Working experience with REST API back-end services.

  • Familiarity with NoSQL or traditional RDBMS databases.

  • Unit testing and automation experience.


The ideal candidate would also have experience with:


  • Node.js + NPM.

  • JavaScript/TypeScript, Java, and other languages.

  • Serverless architectures.

  • Scalability and availability in distributed systems.

  • Redis.

  • Jenkins.

  • Amazon Web Services (Lambda, Dynamo, S3, SQS, SNS, etc.)

  • Git.

  • Ansible or other orchestration tools.


Work Context:


  • Communicates regularly with colleagues and management.

  • Legally eligible to work in the U.S.


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. #LI-AR2


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