Research and Development
2000014L Requisition #

Who is Genesys?

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.

Why Genesys needs you:

We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.  

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating an experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write. We are now seeking a Software Engineer to join our R&D Digital team.

At Genesys, we’ve built one of the best cloud-based Customer Experience (CX) service offerings ever.  It was built from the ground-up in the cloud and handles millions of interactions per day. We have thousands of AWS EC2 instances deployed across multiple environments globally, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

The External Contacts team provides the customer context needed to deliver a superb customer experience.  We are looking for a talented engineer to help us take our customer services to the next level.


What you will do:

  • You will design and implement REST APIs for the External Contacts team in a microservices environment with a focus on Java-based services (although specific technologies can change over time).
  • You will test your software in an automated way before even deploying it.
  • You will create and maintain services that are highly scalable, available, and reliable.
  • You will deploy these services to dev, test, and production environments using a CI/CD pipeline.
  • You will support services in prod, perform root-cause analysis of problems, and participate in blameless post-mortems
  • You will participate in a 24x7 on-call rotation.
  • You will continuously improve a running production system without downtime.
  • You will participate in design and code reviews to help mentor other team members and to influence technical direction of the team.
  • You will become an expert in the architecture, design, and customer use cases for the team's services.
  • You will be part of a fast-paced culture of continuous learning and grow rapidly.
  • You will use various tools to troubleshoot issues with system stability and performance.
  • You will identify areas of risk for performance, longevity, and architectural robustness.
  • You will recommend the use of new technologies and tools when appropriate.
  • You will foster an inclusive working environment where every team member is positioned for success
  • You will understand & comply with PCI, HIPAA, and GDPR.
  • You will adhere to the Genesys Code of Business Conduct and Ethics.


What you will bring to the role:

  • You have experience building software in at least one programming language.
  • You have experience with REST APIs and services.
  • You are a strong problem solver with the desire to make significant contributions.
  • You show pride of ownership and strive for excellence in everything you do.
  • You are curious.
  • You keep abreast of new tools and technology.
  • You continuously learn and improve.
  • You can quickly learn new technologies, tools, and techniques.
  • You have good written and verbal communication skills.
  • You are resourceful and detail-oriented.
  • You can organize your own time and seek out the information you need.
  • You are willing to push back when necessary.
  • You have a drive to understand how your work integrates with other groups in order to provide value to our customers.
  • You are open to constructive feedback and use it to improve.
  • You understand why test automation is important and believe this to be a first-class component of new development.


Some of the specific technologies our team works with every day:

  • JVM languages like Java and Groovy
  • Sprint Boot microservices
  • Amazon Web Services (EC2, S3, SQS, SNS, Lambda, Kinesis, etc.)
  • Cloud-native architecture
  • Python
  • Ansible
  • JavaScript, HTML, and CSS
  • Ember UI framework
  • Selenium, Cucumber, and Spock
  • Git
  • Jenkins and other CI/CD tools
  • Elasticsearch
  • Kafka
  • Linux


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics#LI-AW1 #LI-Remote


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