📁
Research and Development
📅
210001I9 Requisition #

Job Title: Software Engineer

Department & Team: R&D – Voice Microservices

Location: Chennai

Summary:

Voice microservices are docker containerized microservice based applications which can be deployed in Azure or AWS or any private cloud providers. It forms the core voice channel solutions for Genesys contact center products. Kubernetes is used as orchestrator in deploying and scaling the services.

Key Responsibilities:

  • Self-driven towards gaining in-depth technical domain knowledge to effectively review new product requirements and technical designs.
  • Adopting and promoting best practices within the immediate and wider teams.
  • Review of Functional Specifications and other input documents towards test planning.
  • Develop test plans, test environment and test scenarios for new product features.
  • Have an automate-first attitude to improve test efficiency.
  • Provide estimations of work effort for test execution.
  • Testing of the various components of the product at a feature level as well as at integrated system level.
  • Debugging and astute reporting of aberration observed during the testing from the expected results.
  • Review of product documentation
  • Interface with other teams like engineering, technical publications, tech support and provide inputs with respect to system behavior during testing.
  • Perform RCA for Customer reported defects and coming up with measures to stop such defect escapes in future releases.

Minimum Requirements:

  • Degree or equivalent in Computer Science, Software Engineering or other that includes significant programming experience. Should have an experience of 0 – 2 years in software industry.
  • Strong hands-on programming experience in Python or NodeJS or Java or C
  • Should have a very good testing skill.
  • Should be proficient in coding & scripting for automating Test Cases.
  • Excellent communication skills
  • Ability to work closely and communicate with other members of the team.
  • Desirable Skills:
  • Knowledge on Docker and Container Orchestration platform like Kubernetes are added advantage.
  • Having experience in Azure or AWS or any other cloud provider is preferable.
  • Experience in CI/CD pipelines using Jenkins.
  • Use of XML and/or JSON
  • Awareness of networking principles, addressing and common protocols
  • Good understanding of Agile process and methods, preferably SCRUM
  • Knowledge on REST API

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

#LI-VG1

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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