📁
Research and Development
📅
2200023X Requisition #

The Genesys Cloud Analytics platform is the foundation on which decisions are made that impact our customer’s experience as well as their customers’ experiences. We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business. From new features to enable other development teams, to measuring performance across our customer-base, to offering insights to our end-users, we use our terabytes of data to move customer experience forward.

In this role, you’ll partner with a distributed team to build and support a variety of analytical big data products. We are a team whose focus is to operationalize big data products and curate high-value datasets for the wider organization as well as to build tools and services to expand the scope of and improve the reliability of the data platform as our usage continues to grow on a daily basis.

 

What you’ll be doing in this role:

  • Develop and deploy highly-available, fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud Analytics platform.
  • Review code, mentor, and provide peer feedback.
  • Collaborate with engineering teams to identify and resolve pain points as well as evangelize best practices.
  • Partner with various teams to transform concepts into requirements and requirements into services and tools.
  • Engineer efficient, adaptable and scalable architecture for all stages of data lifecycle (ingest, streaming, structured and unstructured storage, search, aggregation) in support of a variety of data applications.
  • Build abstractions and re-usable developer tooling to allow other engineers to quickly build streaming/batch self-service pipelines.
  • Build, deploy, maintain, and automate large global deployments in AWS.
  • Troubleshoot production issues and come up with solutions as needed.

 

Technologies we embrace:

  • Right tool for the right job over we-always-did-it-this-way.
  • Packer and ansible for immutable machine images.
  • AWS for cloud infrastructure.
  • Infrastructure (and everything, really) as code.
  • Automation for everything. CI/CD, testing, scaling, healing, etc.
  • Kafka for stream processing.
  • Hadoop, Hive, and Spark for batch.
  • Airflow for orchestration.
  • Familiarity with AWS ecosystem
  • Dynamo, Elasticsearch, Presto, and S3 for query and storage.

 

Skills we are looking for: 

  • You are an experienced Java developer and maybe you’ve used Python or similar languages as well but Java is our primary code base.
  • You have experience in web-scale data and large-scale distributed systems, ideally on cloud infrastructure.
  • You have a product mindset. You are energized by building things that will be heavily used.
  • You design not just with a mind for solving a problem, but also with maintainability, testability, monitorability, and automation as top concerns.

 

Our Benefits:

  • Flexible work schedules and work from home options
  • Development and career growth opportunities
  • Excellent pension scheme
  • Bonus scheme
  • Health Insurance
  • Income Protection & Life Assurance
  • Family friendly leave allowances, including paid maternity and paternity leave.

#LI-VL1

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

 

Reasonable Accommodations: 

Genesys is committed to providing an inclusive barrier-free environment, starting with the hiring process. If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.  

 

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.  

 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

 

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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