Research and Development
2100005H Requisition #

About Conversational AI Team

This is an exciting time to be part of Applied Research group as we are innovating with speed and scale. You will be a key contributor to create the best cloud-based customer experience (CX) solution focusing on AI and providing an amazing end-to-end experience. As a part of Conversational AI team, you will help us builds Genesys core AI capabilities. You will be contributing to our Agent Assist Solution.  Agent Assist provides human agents with real-time guidance during customer interactions on chat or by phone. The application is served across different Genesys platforms including Genesys Cloud, Genesys Engage and Genesys Engage Hybrid. It requires integration with multiple services across different cloud providers (AWS, Google Cloud, Azure). While Agent Assist UI is served from a single source it can manifest itself as a web application or as a desktop .NET application which would require employing different testing strategies.

About Role 

We are seeking a passionate and talented Front-End Engineer to join our rapidly expanding artificial intelligence group based in Hyderabad. You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges.

As a Front-End Engineer, you will highly build performant applications using the Angular 2+ and .NET frameworks interacting with our REST APIs. Solid understanding of HTML and CSS and experience with other dev stacks, such as Node.js and Express is a plus.  

An important part of our product is rendering complex data for non-technical users and ensuring our User Experience is intuitive, ergonomic, and easily understood. 

Key Responsibilities:

  • Implement and enhance UI components and their integration into existing webservices.
  • Prototype webservice calls to mock api’s.
  • Be a leader within the Engineering team to build robust web scale applications.
  • Bring features all the way through the Design, Beta, Generally Available, Maintain cycle. 

Minimum Requirements:

  • Bachelor of Engineering in Computer Science / Electric Engineering / related Engineering Degree or Self-starter who wants to write world class code and be part of a world-class team with 3+ years of experience in software engineering.
  • You are a strong programmer and know how to write quality code in web frameworks such as Angular, Vue, Ember, or ReactJS.
  • All your code is covered with unit-tests 
  • Comfortable developing and deploying in Linux (Ubuntu), cloud-hosting (AWS/Azure) and Docker. 

Desirable Skills:

  • Ability to quickly diagnose, analyse, and interpret data and issues using software analytics services such as New Relic, SumoLogic and/or Kibana 
  • Experience working with testing frameworks such as Cypress or Protractor
  • Experience working with Genesys Engage Stack (GWS, WWE, WDE, Config Server, Designer...)


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.



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