Research and Development
210002V6 Requisition #

There’s never been a better time to join Genesys as we continue to set record-growth for the company. 

Genesys Multicloud is developing and delivering our microservices, containers, and Kubernetes clusters in AWS, Azure, and Google Cloud.  We are among the few companies seriously committed to multi-cloud and are confident this will sustain our market-leading success.  We need the most serious technical minds to advance this mission.

Our team members own and operate their critical services.  Words like resiliency, security, scalability, and automation are at the heart of every line of code we write and operate. 

We're about to start a new generation of our product for the global marketplace. A variation of amazing modern technologies and incredible challenges await us on this journey and we're looking for software engineers who are experienced, skilled, and craving for new challenges.


  • You will join a collaborative global team who solves technical tasks with different puzzles.
  • Conduct development and maintenance processes for a full-stack and high-load product with a variety of key moments like scalability, reliability, and usability.
  • You will interact and collaborate with other Genesys teams who are either a direct consumer of our services or teams who provide a source of data resources.
  • This is foundational work that is used by other applications in our Genesys Cloud.
  • Participate in code reviews.
  • Collaborate with QA engineers to ensure that new functionality or changes are properly tested.
  • Postmortem incident investigation, root cause analysis and remediation planning

Requirements for applicants

  • B.S. in Computer Science or Computer Engineering (M.S or PhD is a plus) or related discipline
  • Experience in developing scalable low-latency, distributed data processing systems
  • Experience in multi-threaded programming
  • Experience in native programming (C++, Rust, or Go)
  • Critical thinking and problem-solving skills
  • Readiness to learn new technologies.
  • Excellent troubleshooting skills

Desirable skills

  • Linux/Docker/K8 experience
  • Object-oriented programming experience
  • Experience with SQL and NoSQL databases, Elasticsearch and Redis
  • Experience in running large scalable distributed services following micro service architecture
  • Experience with AWS/GCP/Azure or other cloud services
  • CI/CD and GitHub experience


  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/ 



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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