Research and Development
2000009E Requisition #

We’re investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Presently, our platform services millions of transactions per minute, with thousands of production deploys every month, consisting of hundreds of microservices, running in nine AWS regions around the world, without any downtime.

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write. 

Innovation is a key characteristic of our team members and a driving force for our product development.

Robust multi-tenant microservice architecture primarily based on Java/Spring Boot, but also includes some Go, Python, Node, Kotlin, and Clojure. 

We employ the use of Lambdas and serverless technologies when possible and economical. 

Advanced automated build, DevOps, and QA pipelines with heavy use of AWS.

Many of our team members further their professional development with AWS certifications, continuing education, weekly tech talks, and participation in company hackathons.

What you will do:

  • Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency, and scalability.

  • Automation of CI/CD pipeline.

  • Encourage and mentor junior development staff.

  • Ensure a high degree of availability across all of our service offerings.

  • Be proficient in one or more cloud providers, including AWS, Azure, GCP.

  • Identify bottlenecks and problems throughout the infrastructure.

  • Drive efficiencies in systems and processes: capacity planning, configuration management, performance tuning, monitoring and root cause analysis.

  • Collaborate with Incident Management team and perform Cross-functional RCA’s that span multiple functional teams.

  • Participates in code and design reviews.

  • Understand & comply with PCI, HIPAA security and privacy laws.

  • Adhere to Genesys Code of Business Conduct and Ethics.

Minimum Requirements:

  • Experience developing applications using Python, Java, or JavaScript.

  • Familiarity with common frameworks and libraries such as Flask, Requests, Boto3, Spring, Ember, and/or React.

  • Strong understanding of Linux, AWS, and networking concepts.

  • Experience developing / managing / working with CI/CD pipelines.

  • Experience with REST-style web services / APIs.

  • Ability to rapidly learn new software, frameworks, open source tools and development languages.

  • Detail oriented and systematic.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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