Research and Development
200000J1 Requisition #

At Genesys, we’ve built one of the best cloud-based Customer Experience (CX) service offerings ever.  It was built from the ground-up in the cloud and handles millions of interactions per day. We have thousands of AWS EC2 instances deployed across multiple environments globally, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

The digital team provides the means for customers and agents to communicate over various channels such as SMS, chat, email, and social messaging to deliver a superb customer experience.  We are looking for talented engineers to help us create new channels and add new features to our digital strategy.

What you will do while working with us:

  • You, along with the rest of the team, will take responsibility for the software produced by the team.
  • You will maintain existing software and create new software features. 
  • You will bring a critical eye to quality, user experience, customer satisfaction.
  • You will use various tools to troubleshoot issues with system stability and performance.
  • You will help maintain the team’s continuous deployment pipeline.
  • You will write performant code and perform proper exploratory testing to ensure the software works as expected.
  • You will contribute robust, well architected solutions to the team.
  • You will participate in design and code reviews to help mentor other team members and to influence technical direction of team.
  • You will become an expert in the architecture, design, and customer use cases for the team's services.
  • You will identify areas of risk for performance, longevity, and architectural robustness.
  • You will assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects.
  • You will work with the team to improve our frameworks and overall processes.  
  • You will recommend the use of new technologies and tools when appropriate.
  • You will foster an inclusive working environment where every team member is positioned for success
  • You will understand & comply with PCI, HIPAA, and GDPR.
  • You will adhere to Genesys Code of Business Conduct and Ethics.

About you:

  • You have experience building software in Java.
  • You have a penchant for software quality.
  • You have experience with REST APIs and services.
  • You are a strong problem solver with the desire to make significant contributions.
  • You show pride of ownership and strive for excellence in everything you do.
  • You are curious.
  • You keep abreast of new tools and technology.
  • You continuously learn and improve.
  • You can quickly learn new technologies, tools, and techniques.
  • You have good written and verbal communication skills.
  • You are resourceful and detail-oriented.
  • You can organize your own time and seek out the information you need.
  • You are willing to push back when necessary.
  • You have a drive to understand how your work integrates with other groups in order to provide value to our customers.
  • You challenge the status quo when needed.
  • You understand why application metrics and logging are important and believe this to be a first-class component of new development.

Some of the specific technologies our team works with every day:

  • JVM languages like Java and Groovy
  • Python
  • Git
  • Jenkins and other CI/CD tools
  • Amazon Web Services (EC2, S3, SQS, SNS, Lambda, etc.)
  • Kafka
  • Linux

Some benefits of working with us:

  • The opportunity to work in a cutting-edge microservices architecture on a platform and product that is growing rapidly.
  • Work in a culture of cooperation, learning, and blameless retrospectives with an overall focus on continual improvement.
  • Multiple yearly hackathons and weekly tech talks.

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution, and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.  #

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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