📁
Research and Development
📅
190000VI Requisition #

Job Summary:

 

Great customer experiences start with Genesys.  We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way.  As we continue to grow, we are looking for Software Engineers to join our Artificial Intelligence group. 

 

We are looking for a talented Software Developer with strong programming skills in Python and Java to help taking Genesys Predictive Routing to the next level. The Predictive Routing works to deliver the best possible customer experience and drive efficiencies in the contact center by connecting a customer with  a most appropriate agent at the right time.

 

In this role, you will be designing and developing code for integration of Predictive Routing with other products in Genesys suite. You will be working on tools and infrastructure challenges involving machine learning and software engineering focusing on ingestion of real time and historic data into our cloud based AI platform.

 

We, as a cross functional development team, will be building new features, ensuring scalability and availability of the entire platform and delivering high quality code.

 

Key Responsibilities:

  • Participate in the design and implementation of major features for the ingestion of real time and historic data into our AI Platform.
  • Drive features all the way through the Design, Beta, Generally Available, Maintain cycle.
  • Understand the overall architecture of the system.
  • Enhance overall team velocity.
  • Apply process appropriately for data security, traceability and information sharing.

Minimum Requirements:

  • BS Degree or higher in Computer Science or related disciplines
  • 3+ years of experience in software engineering
  • Proficiency in Java, Python & SQL languages
  • Practical experience developing microservices with Spring framework
  • Knowledge of agile development methodologies

Desirable Skills:

  • We expect you to have experience with some of the following technologies and are willing to learn the rest
  • Software algorithms, data structures and performance at scale.
  • REST APIs
  • Distributed Systems and Micro-Services
  • Container technologies and Amazon Web Services
  • Grafana, Prometheus, ELK
  • GIT, Mercurial
  • Jenkins

About us: Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

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