📁
Research and Development
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210001B2 Requisition #

Who is Genesys?
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.

 

Why Genesys needs you?
We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.


What you’ll do:
In this position, you will be part of the team setting the direction for our Engage Multi-Cloud SRE program. First and foremost, you will be a software engineer with a passion for areas like deployment (Github Actions), observability, networking, reliability, disaster recovery, application performance and debugging. You will embed within other software engineering teams and your software engineering background will aid in your success, along with operations skills you’ve picked up along the way.

You will be engaged daily with our Service/Application, Infrastructure and Security teams, working on delivering reliable, high-performance solutions to our teams and customers. Day to day you will be helping optimize applications for cost, reliability, observability, and performance on our Cloud-first Kubernetes architecture. You’ll be building or improving the tooling that lets us verify all these enhancements with analytics.
 
 

Who you are:

  • Bachelor’s degree in Computer Science or 3-5 years Production based real-world experience
  • Experience in Terraform, Helm, Kubernetes, Kubernetes based application design, and CI/CD platforms is strongly desired. Knowledge of AWS deployment technologies like CloudFormation, ECS, EKS is a plus.
  • Experience in Node.js /Java/C++ with REST API design is strongly desired
  • Distributed systems engineering knowledge like circuit breakers, feature toggles, eventing and distributed tracing
  • Knowledgeable in some or all the major logging and monitoring platforms like ELK Stack, NewRelic, Grafana, Prometheus, and the major cloud systems like Cloudwatch and Azure Monitoring

 

Some of the benefits of working with us: 

  • Flexible work schedules and work from home options.
  • Development and career growth opportunities.
  • Excellent pension scheme.
  • Bonus scheme.
  • Health Insurance.
  • Income Protection & Life Assurance.
  • Family-friendly leave allowances, including paid maternity and paternity leave. 

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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