Research and Development
20000010 Requisition #

Candidates for this position are able to code effectively in at least one programming language and can quickly learn new techniques and languages.  While Software Engineer, Tests primarily focus on the testing effort of a single team, they also have a drive to understand how their work integrates with other groups in order to provide value to our customers.  SETs use various tools to troubleshoot failing tests and issues with system stability and performance.

SETs understand the needs and processes of other departments including Development, Product Management, Sales, Support, and Professional Services.  Good SETs are have a strong understanding of their development team’s processes, priorities, roadmap, and current feature work.

SETs develop into Sr SETs by proving their ability to assess risk and identify testing requirements for complex projects.  They advance by providing helpful feedback on code reviews, leading the charge to maintain an efficient testing pipeline, and by acquiring a strong understanding of how Genesys Cloud services integrate.  Candidates for promotion beyond SET are those who show a strong understanding of testing philosophy and the ability gain respect and lead others toward positive results.

Major Responsibilities/Activities:

  • Triage failed automated test executions and report defects when appropriate

  • Maintain automated test jobs in an automated deployment pipeline

  • Coordinate bug hunts to gather user feedback for new features

  • Identify useful test cases that identify and isolate faults

  • Build trust and maintain relationships with team members of product management and development

  • Participate in design and code reviews to help mentor other team members and to influence technical direction of testing department

  • Perform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of application

  • Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage

  • Contribute robust, well architected solutions to the shared test framework

  • Expert in the architecture, design, and customer use cases for their team's services

  • Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage

  • Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests

  • Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects

Minimum Requirements: A Bachelor of Science degree in Computer Science (preferred) or related degree or equivalent in work experience.

The following qualifications are required:

  • Intermediate proficiency of the following

  • Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems

  • Ability to use automation and configuration management frameworks such Ansible or Puppet

  • Ability to use version control systems such as GitHub or Bitbucket

  • Ability to use delivery pipeline automation and configuration tools such as Jenkins

  • Knowledge of service-oriented architecture (SOA)

  • Knowledge of the Software Development Life Cycle (SDLC)

  • Knowledge of object-oriented programming (OOP) using programming languages such as Java and Python

  • Knowledge of object-oriented design patterns

  • Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA)

  • Knowledge of Amazon Web Services (AWS) such as EC2 and S3

  • Knowledge of agile testing methodologies and best practices for continuous delivery (CD)

  • Understand how to use application frameworks such as Spring and Express to develop applications

  • Effective written and verbal communication skills


  • Testing cloud services for security and for compliance with HIPAA, PCI, and SSAE-16

  • Web user interface test automation with Selenium

  • Telephony message and call flows with SIP, XMPP, and Jingle

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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